03-10-2020 7:38 PM - edited 03-10-2020 7:41 PM
I bought a large rug last Sunday paid for it immediately and it subsequently and dispatched promptly to DHL Depot , on the Tuesday I was informed it was on the van for delivery , three hours later I was informed because it was a large rug there would be a 24 hour delay and it would delivered on the 30th September that was fine ...
On Wednesday it was in the van and I was drop off 128 however by 4.20 in the afternoon all tracking stopped and I learnt later it had gone back to depot “out of time”
Thursdsy exactly the same at 5,20 tracking stopped back in the van and sent back to Runcorn
Friday it never left the depot, I contacted seller again and asked what was going on he informed me it would arrive Saturday morning he assured me he was working hard to get the rug to me ......never arrived
Spoke to e bay and DHL opened a case on E bay and spoke to DHL on their Facebook page
Today I was formed by DHL that the seller has changed the address of my parcel and it’s now going to an address in Liverpool 30 , they have refused to refund me saying I must return the rug when it arrived ...I explained if the rug arrived I wouldn’t be asking for a refund........ has anyone else had this and why would they change address m they have 100%feedback
but im wondering surely I’m not the only one who is having trouble with wither DHL or this seller I’ve never encountered anything like it .....put me off going back on e bay
You may have trouble with an INR claim on ebay if it gets delivered to the new address. If so open a case on paypal and point out to them that it was delivered but not to your address. Paypal check things more carefully than ebay.