As a buyer can I open up a INR and a NAD case afterwards?

[jenshopmarket]

 Hi all,

I have been stressing out for the past week or so and just wanted to get some reassurance from you guys.

I have purchased a high value item last week and it was expected to be dispatched during that week, however the seller has come up with several excuses (working, not able to go to the post office, car broken down) and it seems like I may have been duped.

The expected delivery date is tomorrow and I would like to open a INR and just ask for a refund, however I'm worried that the seller may reject the refund and dispatch the item and will probably send an empty box or box of paper.

Worse case scenario, I'm I able to open a I didn't Receive the item case and if the seller does dispatch the item and it's not what I'm expecting. I'm I still able to open a Item Not As Describe case (whilst closing the INR case)?

What other options do I have?

Also the seller seems reputablewith 1k+ Feedback & 100%

Any advise would be much appreciated

[gindygoo · Accepted solution]

Yes, you can open an INR after 24 have passed from the latest expected delivery date! If then whatever arrives, and it’s SNAD then you can absolutely open a SNAD case!

There’s quite a lot of scammy sellers on eBay atm, so be alert - and all the best!

[jenshopmarket · Accepted solution]

Thank you very much for the clear answer, I've been reading alot of other Ebay post and their seems to be a lot of confusion. i just wanted to double check before opening/closing any cases.

Fingers cross everything goes smoothly!