100% positive feedback yet negative reviews for seller? How can that happen?

[bungalowbessie]

Hi. Just looked at a seller's info and they have over 150,000 reviews and 100% positive feedback!  That's impressive I thought. When I looked further though, they have negative reviews over the past month, 6 months, etc. How is that possible?  If I hadn't delved further I wouldn't have seen the bad reviews. Thanks in advance for any suggestions!

[john1297576]

Not sure what you mean by reviews, if you mean feedback,then at the top of their Feedback Page there is a summary of the last 12 months of feedback which shows all Positives, Neutrals and Negatives so cannot understand why you cannot see them at a glance.

It is the number of feedback in the last 12 months on which a 100% is based, but as you mention 150,000 ( whether in last 12 months or in total) does mean that they would need a lot of negatives to take them below 100%. For example on 150,000 it would take 1500 negatives to take them to 99% and 150 to take to 99.9%

[red_magpie]

At a guess, I would imagine that eBay rounds the feedback percentage up or down to a nearest full number.

For example, with over 150,000 feedbacks, even 50 negatives would still leave the seller with 99.966% positive feedback. This would round up to 100%, rather than down to 99.9%.

That's just one buyer in 3,000 who was dissatisfied. Out of every three thousand customers, there is sure to be at least one who is impossible to satisfy! I doubt whether you could find any business, anywhere, who could truly claim that never to have had a dissatisfied customer. 

[tobiasd4]

See here for explanation.

• The positive Feedback percentage is calculated based on the total number of positive and negative Feedback ratings for transactions that ended in the last 12 months, excluding repeat Feedback from the same member for purchases made within the same calendar week (eBay time).
• Note: This could mean that the number of ratings used for this calculation is different from the same number shown in the recent ratings table on the left.
• Positives / (positives + negatives)
• This member's 12-month Feedback ratings
• Positives: 78 Negatives: 0
• This member's positive Feedback percentage
• 78 / ( 78 + 0 ) = 100%