100% positive feedback yet negative reviews for seller? How can that happen?

[bungalowbessie]

Hi. Just looked at a seller's info and they have over 150,000 reviews and 100% positive feedback!  That's impressive I thought. When I looked further though, they have negative reviews over the past month, 6 months, etc. How is that possible?  If I hadn't delved further I wouldn't have seen the bad reviews. Thanks in advance for any suggestions!

[red_magpie]

At a guess, I would imagine that eBay rounds the feedback percentage up or down to a nearest full number.

For example, with over 150,000 feedbacks, even 50 negatives would still leave the seller with 99.966% positive feedback. This would round up to 100%, rather than down to 99.9%.

That's just one buyer in 3,000 who was dissatisfied. Out of every three thousand customers, there is sure to be at least one who is impossible to satisfy! I doubt whether you could find any business, anywhere, who could truly claim that never to have had a dissatisfied customer.