eBay Royal Mail postage down

[jlovie]

Can't generate labels.

Not too bad for me as I only have one and it doesn't need to be posted till Monday.

Looks like it's been down since yesterday evening, going to cause huge problems.

[j0hnnybi0nic]

Same here, plodded all the way to the Post Office in the rain only to find I couldn't get a label 🙄

Hopefully it'll get fixed soon, I'm sure buyers will be sympathetic 

I wonder if it's the Post Office or Royal Mail system that's not working, or if it's eBay?

Cheers

John 

[rodmoly]

I wish they would hurry up and get it sorted, eBay seems full of glitches at the moment. I've 3 parcels waiting to go, backed into a corner to use simple delivery which is not fit for purpose.  So much for the new improved eBay, it worse than ever. Please let someone who knows how to fix this get it done.

[tressygirl]

It's a Royal Mail issue, and many are affected,  you are not alone !

Someone has just posted this helpful information see below,  perhaps this is the reason why you and so many others are in the same predicament?

The business Click and Drop website is down since sometime last night. I assume this is related and eBay's RM labels are generated from the same domain.

RM Click and Drop business domain is different to the retail site. The retail site is still working.

I assume ebay gets their labels generated via the business domain.

RM own C+D service checker claims the site is working correctly, but the website page shows it as down.

@jlovie 

@rodmoly 

@j0hnnybi0nic 

[nutrafituk]

Same here... Widely reported:

https://downdetector.co.uk/status/royalmail/

[maarsy]

there has been a cyber attack on royal mail on thursday . i find it strange it was not put out in the news but i was told by someone who works for them . they were out for about 3 hours . i assume the issues that started again friday evening and still last now saturday morning have to do with this .

[j0hnnybi0nic]

Thanks @tressygirl and everyone else here. 

Will wait till Monday morning. I've only one parcel and the "Post by" is Tuesday, but I hate keeping buyers waiting, even if it is a low-value item.

On another thread, people are suggesting getting the buyer address(es) and handling the postage ourselves, then claiming back. Could be a lot of faffing about - I wonder if eBay will actually give us some guidance? We can but hope! 😆

[myretrostore-uk]

Here we go again. RM down since 6PM yesterday. Hope it's fixed by Monday!

Wonder if eBay will adjust the delivery times as I can't post anything today and maybe not Mon if it's not resolved by Sun night. 

[jlovie]

Looks like it might be working again, I got past the first stage OK, but didn't complete as I'd now miss the last Saturday collection.

[angela-sells-stuff]

I noticed that RM wasn't available on eBay, but I managed to purchase mine through the RM website.

[j0hnnybi0nic]

Yep, I managed to get my code, luckily one of the local Post Office counters is open till 5 so I managed to get it sent

Strangely, my "Post by" date went from Tuesday to Sunday - and that was before I got the code. I wonder what would have happened if I couldn't dispatch till Monday? 😁