WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

Why has ebay removed all sellers quantity history from all listings. as their is no quantity showing on any of my listings.

Message 1 of 39
See Most Recent
38 REPLIES 38

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

I have asked about this on the weekly community chat

Message 21 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

Kat from eBay Customer Support (on the weekly chat) said 

Thank you for the screenshot example. Other users have raised this query yesterday and we are currently having this checked to see if there has been a change in design. I will post back once we confirm.

Message 22 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

They are obviously tinkering with lots of things. The other thing that has changed this week is if you end a listing and want to view it now it just goes to a page you ended this listing and hardly any information. There is an option to view original listing however when you do that and view one thing it jumps back to the first page and you have to keep going backwards and forwards.

 

I use this sometimes when doing sell similar for items that I have ended and I want to view the variations.

Message 23 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

At the moment, I can see some that are, some that aren't fixed (whatever way you look at it)
When you click on the items from the search, the number sold vanishes (for the moment).
Sounds like a glitch and yes it is affecting sales.

Message 24 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

Same thing happening for my listings, no 'X sold' anymore

Message 25 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

As you can see from this screenshot, some are showing... some aren't

Message 26 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

yes it still shows in search listings but not accurate in terms of sales . once you click in to the listings it does not show sales record anymore . Now it was showing sales history on the app as of a couple of days ago but that has also been removed . I have had it confirmed that this is a permanent change going forward and they may revert back to the way it was if enough people give feedback regarding this (agents words ).

Not sure how this affects listings rankings because the more you sold the higher up the ranking you were , this may of been done to push everyone to promoted listings to get seen .

Message 27 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

My listings are still showing quantity sold and on the initial search results page as well.

Message 28 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

yes , yours still show on the search and in the listing next to the lightning bolts with the text this one is trending and the amount sold but you use to have next to the quantity the amount sold which is gone. clicked on similar on your listings and a lot of your competitors seem to have text that say's  " breathe easy returns accepted" or how many are watching this item . Not sure what differentiates your listings from theirs, if it's just because you sold a lot more than them and one of the highest sellers in your category  or if you have a different shop subscription.  

Message 29 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

I've been going back and forth checking lots of listings and comparing them and one detail caught my attention. Top rated sellers still have sales hisory once you click on ''seller's other items''. So I'm guessing this is the catch.

Message 30 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

Maybe it is a move from eBay to hide the sales history from listings to stop business sellers reporting private business sellers and quoting how many sales they have made of a particular item ?

Message 31 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

It's more 'dumbing down' of ebay.

 

Taking away more features that were actually useful.

Message 32 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

We have also noticed the 'items sold' information has recently disappeared from our listings, first on desktop PCs and now also on the mobile app.

 

I queried it with ebay as it looked to be another bug. They have come back to me this morning and said it is a deliberate change!

 

On some listings it does show limited information such as:

 

'Popular item. 4 have already sold.'

 

I've no idea which genius at ebay decided that it was a good idea to hide previous sale information from listings but I can't imagine many sellers or buyers will agree with them.

 

Now the only way for sellers to see the previous quantities sold is through the active listings page. 

 

Another classic ebay Verschlimmbesserung

Message 33 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

Hi All,

 

The removal of the number of items sold on listings was a design change. However eBay value's the feedback received and understands that the feature is crucial to many users. In response, eBay is committed to reinstating the feature in the next few days . We appreciate your patience and understanding as we make these adjustments.

 

 

Thank you,

Kat

I am currently out of the office and will return on the 3rd of June. Please expect a delay in my reply
Message 34 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

Why is it, that Ebay never seems to actually ask the people who are using the site before making changes?

 

A programmer can only really guess at what people want, no matter how good they are!

Message 35 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

I'm pretty sure that eBay will have run this, and any changes, past focus groups and then compared the cost versus the focus group before any changes are considered or implemented. However I'm also very sure that the final say for any change will be the finance department. Something as inconsequential from a CS/IT viewpoint as the number of items sold being shown - which shows a specific history of "people have bought this before... and therefor must be good" as opposed to no history which makes people think..... "if no one has bought it before... is it any good". Like having two tins of beans on a shelf - one labelled Heinz, one labelled shop brand - people will look at the Heinz and go... I know what I'm getting, lots of people buy Heinz as opposed to the shop brand which can be iffy. If you remove the label from both tins and just mark them "BEANS"... no one will know anything and therefor an item with a long history of selling significant numbers will be, in the eyes of a prospective buyer, be exactly the same as the shop brand. So that makes sense from a marketing/seller point of view but when it costs eBay £0.00001 in server costs to show this, it rapidly adds up when you display millions of listings per day. From an CS/IT/Finance point of view, it makes no sense to show this - in fact its a cost implication to show it. I'm very very sure that there are hundreds of these cost savings going on every day. Small A/B tests to see if people pick up the changes and their cost implications balanced against the feedback created. Some tiny (removing the number of items sold) versus something significantly changing (like Buyer Protection Fee or Simple Delivery). Scrapping seller fees for private individuals was seen by private sellers as a "good thing" and a "bad thing" by business sellers but that money has to come from somewhere - hence the BPF/SD. eBay Finance will be rubbing their hands as I'm sure it brings in a lot more cash than the old private seller fees - otherwise eBay wouldn't be doing it. Finance & Management have overruled the feedback left by private sellers and they will be doing their sums very carefully. If its worth more financially to them than the feedback from private sellers and any subsequent drop in sales overall, then they'll do it.  Simple business.

The selling history thing is tiny but its good to see eBay rowing back on one change as it shows they can and do listen.  

Message 36 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

You may be right that it's been run past a seller group, but I still very much struggle to believe this.

However, as far as cost is concerned, I'm sorry, but you are miles out!

 

The only cost for something like this is storage cost.

There is no ongoing other cost at all to display something.

Now whether or not something like this is displayed on a listing is actually immaterial, as Ebay will still store that information.  Which in turn means that there is no cost saving by not displaying it.

 

So the only possible "cost", is the speed of service and frankly, unless this information is held on a server in Timbuktu, there is very little difference in the speed of showing the page to the customer.

 

As to actually making the change, I would be willing to bet that it takes a few minutes by someone familiar with the code.  Some testing, then a little longer to compile it and deploy it overnight.

 

Whilst they may make some changes in the way that you describe, to do so is a very short-sighted view for any large company.  Of all the big companies I have worked at, I have never seen changes made with the hope that nobody notices!  They are generally made with a view to improving things and not just saving money.

 

Oh and by the way, big companies like this who have finance dept's, usually get the signoff from the finance dept prior to any work commencing and it extremely rare that it works the other way around.

The only time that kind of thing happens, is generally in emergency situations.

Message 37 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

It has been changed back , listings are now showing sold amount next to quantity, makes a pleasant change that they have taken the feedback onboard and reverted back.

Message 38 of 39
See Most Recent

Re: WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!

It has now suddenly disappeared from my listings in the last few days. Has this happened to anyone else?

Message 39 of 39
See Most Recent
Got business selling related questions? Start here: