I've just been through a stock take, on four business accounts - of well over 2000+ unique items - after realising that something was awry when 6 orders on one account were of items already sold - sold while we were on holiday - fortunately we had 4 identical items, and the buyers of the two other were very understanding. We had over 100 sold items listed. Nightmare!
On the same account I had a buyer who had counter offered on 6 items, all counter offers accepted. But the items didn't show as sold so I couldn't send a combined invoice. The buyer couldn't pay for the items individually. And these sold items was still live. I don't have the authorised payment option active - at the same time offers sent were being accepted and incoming offers were being accepted and paid for as normal. Ended up doing a job lot listing.
On another account it took 10 attempts well over 24 hours to have a bracelet listed on one of my accounts to come live -showing live on the account, item number of course, but wouldn't show on customer's account nor any of our other accounts. And this was an item with a buyer patiently waiting for me to sort out so she could buy and get combined postage with the other three items she had bought. In the meantime was able to list other items with no issues.
Its taken me 7 days, working til midnight every day, to sort this all out. So that's a long week that I could have spent doing something far more productive. It was a fantastic holiday - now I need another one!
And I'm frankly amazed how patient my buyers have been.
