Since switching to BUSINESS my listings are still applying buyer protection fee prices?

[strangestash]

Since switching to BUSINESS my listings are still applying buyer protection fee prices?

Take a look at the screenshot below;

Top = Old listing

Bottom = Manually Ended & Re-Listed item since switching to Business account

... weirdly the old one advertised buyer protection but the new one doesn't, even though it's adding the price

Q: Anyone else had a similar experience or know how to fix/resolve?

[susapric-68]

Someone else posted on these boards about the same problem. Said he was told by eBay to cancel the listings and relist them and that's the only way to get it off. Strange that the new listing shows the same price, have you double checked you listed at that price

[strangestash]

Was told the same thing.

I tried manually ending and then re-listing one single item this morning (form 'ended listings'), and it's just sold, and still has the buyer fee added as above. Buyer ended up paying ~£5 extra.

As an aside, I have 1,100 listings and would lose all the 'X sold' and 'Watcher' data if I manually resisted everything. I'm also hesitant to do this if, as per the test listing, it doesn't work!

[susapric-68]

Ah now i have looked at your listing i can see it was you who posted that this morning. Did you get the Irish CS tell you all this? really strange that it is coming up with the same price both times. maybe try cancelling the listing and making a new one? to see if relisting does not work but applies to all new ones, that will really suck if that's the case

[strangestash]

Yeah Irish call centre.

Weirdly, I've had two other sales since where the buyer fee WASN'T applied, but for the majority of my items it is. And it' showing on the live listings across board. 

[strangestash]

UPDATE: If I 'sell similar' rather than 'relist' it SEEMS to not apply the buyer protection fee - although this happened the other time and kicked in 30mins later. Additionally, I can't begin to fathom doing that to 1000+ listings and losing all my watchers and 'sold' data.

[technthread]

You shouldn’t have to do it either. This is an eBay problem they need to sort out. I don’t know what shop subscription you signed up to, I’m guessing featured, but eBay are suggesting a workaround that might end up costing you extra money in listing fees. 

[strangestash]

Yeah it seems ridiculous. I also asked support if re-listing 1000x listings would tip me over my 1500 featured shop subscription listings and they said no. Is the '1500 listings' feature of this shop tier just 'active' listings or would doing 1000x relists or sell-similars cause me to go over my quota? i.e. would re-listing 1000x listings make eBay think I've done 2000x insertions and tip me over?

[technthread]

The monthly renewal of those 1000 comes off the 1500 allowance so you’ve got an extra 500 listings you can add.

In theory it could cost you - Let’s say all 1000 listings were listed at the same time a month ago, and this morning they all renew, you’d have 500 listings left for February.

If you then end and sell similar all 1000 this afternoon you’d pay the extra additional fixed price listing fee on the other 500. I think it is 5p plus VAT on a featured shop. 

[susapric-68]

Not like eBay to have glitches, said no one ever. eBay got what they wanted and a seller to be correctly registered but did not think to make sure it would be an easy switch. Only plus is watchers who click on the old listing will see it has ended but you have relisted so will in time end up watching that. Losing sale history is not really that much of a problem, I've run out of stock on an item and relisted the moment it's back in stock and it's still sold well with no history. 1000? wow every seller will be feeling for you today, good luck

[strangestash]

Oh wow, not ideal. My listings rolling renew across the month, and I sell ~20/day, and add new products constantly so I guess I'll need my 1500. Bit shocked re-listing or selling similar was the go-to advice. I hope they're investigating and have an actual solution! Frustrating because I even discussed things with support a few weeks ago to advise best next steps for the transition, and did everything they advised. Now was casually told 'sometimes it's better to start fresh'. All fingers crossed here, and all sales at a stand still.

[strangestash]

Thanks, I have 1 year old listings set to stay 'active' when at zero inventory, so I've built up a lot of items over time which say '1,179 sold' on them. If I re-list or sell similar that 'sold' number disappears to me and buyers, and I think seeing I'm a trusted seller with lots of sales and 99.9% feedback reassures customers. Can't fathom losing that.

[susapric-68]

that's the main thing to remember. you also have 176 followers of you who some would have been on the watch list for items. Could add something to your store in the "About" section saying you have upgraded your account to remove the buyers fees that buyers had to pay and to contact you if they were watching any of the old listings for help to find the new listing for it

[game_raid · Accepted solution]

You need to change your returns policy to accepted this will remove the BPF, your listings show as no returns

accepted.

Do not end any listings it will make no difference due to the returns policy.

[strangestash]

I have already edited my policies to accept returns. Worth noting there are ~144 of the ~1,100 listings where it couldn't update the policy due to it having recent offers/bids/sales etc.

I checked this earlier, and the two aren't correlated. Items that have had my new 'accepts returns policy' added which accepts returns also have buyer fees on still. Here's an example of one with the new 'accepts refunds':

https://www.ebay.co.uk/itm/335820180485

And same for the 'old no returns' policy:

https://www.ebay.co.uk/itm/335817468067

[game_raid]

You have to wait for all the listings to update, it can take time to process and not something that's instant.

It took 15 minutes just to process our postage policy on only 120 listings that we have, the whole process has to finish and not done on a one by one basis even though it's updated as changed.

[strangestash]

Yeah I've run into issues with this before, I did it an hour or two ago so it should have resolved by now, or at least have resolved for some listings, and they all are showing inflated incorrect 'buyer fees' pricing still.

[game_raid]

I can see its being removed now, the price drops on checkout, the listings will refresh now to reflect the price drop.

Now updated to £82.70

https://www.ebay.co.uk/itm/335820180485

[strangestash]

Thanks, not on my end (might be cache'd) but I'll keep an eye on them, fingers crossed. 

[game_raid]

I can see quite a few now changing, you have over a 1000 listings so it will take time to process them one by one.

It does it in reverse, it will remove the fee so the buyer doesn't pay it on checkout then it changes the listing price.