Could anyone tell me if they have managed to find a way to add Royal Mail PDDP as a postal service to their listings. All my listings are showing this blue banner for US buyers ," Due to US customs policies, the buyer of this item will need to pay import fees to the postal courier prior to delivery". This is simply not true as most of my items are exempt and I send everything via RM PDDP service so I pay the tariff not the customer if it is applicable. All other sites I sell on allow me to add this service and my sales to the US have continued. On Ebay I have had one sale to the US since the Tariffs were brought in ( previously half my business), hardly surprising if they're being told they have to pay the tariff .
I have contacted Ebay Customer services twice on this matter. On both occasions they did not seem to know what I was talking about as they couldn't see the blue banner . I explained that the blue banner appears if they were a customer in the US. I was informed on the second call that they would look into it - that was six days ago and nothing has changed. If other sites have managed to ensure that Royall Mail PDDP can be offered and shown as a postage options I am sure Ebay can. If more people keep raising this is an issue something might change.
No, but all I did was add the £1.50 RM processing fee to my Custom International Postage and left it alone. While things are so up in the air - legal challenges to the tariffs for example - I just figured any US buyers could have a 10% discount (I pay the tariff with Royal Mail PDDP) or that I would switch to EVRI (buyer pays the tariff before it leaves the UK). Not a single sale to the States but to be fair, I wouldn't be importing right now either especially, as you say, if eBay is scaring them so badly before Halloween!
I contacted ebay and they told me to send a paypal invoice to the buyers anonamized ebay email address, it wont work and is against ebay law as they dont get there cut of the fees.
I have contacted Ebay Customer services twice on this matter. On both occasions they did not seem to know what I was talking about as they couldn't see the blue banner . I explained that the blue banner appears if they were a customer in the US. I was informed on the second call that they would look into it - that was six days ago and nothing has changed. If other sites have managed to ensure that Royall Mail PDDP can be offered and shown as a postage options I am sure Ebay can. If more people keep raising this is an issue something might change.
eBay customer service really is useless (you would not believe the conversations I've had this week with them re tariffs and exempt categories) and the antiquated coding of eBay means that it takes a while for any changes to be implemented.
To be fair to eBay CS, when you try to go directly to the C&BP website for tariff information you only find old general statements (from before 10% tariffs went into effect) and links to Error pages. The situation is being challenged in the US courts, the current C&BP seems confused at best, and nobody knows much about what is going on. Best just to keep calm and wait for them to sort themselves out, but with this C&BP it may be a long wait!
