11-08-2021 3:12 PM
Sellers Beware of the latest scam!!! 'Payment dispute- Chargebacks ', the buyer purchases your item, then files a chargeback against the pay-pal or credit card company . The money is then taken out of your account, plus fees and you have NO recourse!!! The buyer will come up with a lame excuse, item significantly not as described, not received, etc. more of the scammers are using this payment dispute scam to get the item and the money back , is not safe to sale on eBay anymore as eBay and PayPal are in conflict and scammers know that so they use PayPal for payment dispute and eBay can’t do anything for you but to chargeback your account this is happening more and more. BEWARE!!!!! We will start to see a trend...
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17-08-2021 1:41 PM
@rightgrand wrote:Do ebay use 3D secure though? I don't think I've ever seen it, despite paying directly with a card since long before the MP change.
My most recent purchases via eBay were using a corporate card; as chargeback protection is generally limited to consumer cards I wasn't surprised by the lack of a 3DS prompt. However, if eBay has intentionally turned off the option to perform 3DS checks any claims for unauthorised or fraudulent use should be entirely their responsibility.
3DS2 becomes a mandatory requirement for payment service providers (i.e. Adyen) operating in the UK from 4th March 2022. The newer version is intended to be seamless (i.e. it doesn't rely on pop-up windows etc.) and can be easily integrated into mobile apps. Hopefully, eBay will do the sensible thing and not turn the option for this version off or - if they do - to not hold sellers accountable for unauthorised/fraudulent use cases.
Interestingly, the recent update to eBay's Payments Terms of Use (effective October 10th 2021) states:
"ECUK is authorized in the UK as a payment institution and regulated by the Financial Conduct Authority (“FCA”), with firm reference number 925354."
Here's what the FCA have to say about Strong Customer Authentication (which encompasses 3DS/3DS2):
"We expect firms to continue to take robust action to reduce the risk of fraud. If a firm can apply SCA to an e-commerce transaction it should do so."
Hmmm.
17-08-2021 2:15 PM
I bet they don't bother with it. From their selfish point of view, they want to have as little friction as possible between the buyer thinking about it and paying. Speaking from my own experiences, I've definitely hesitated about buying something when I've had to physically pick up my wallet and get the card out - it's that psychological moment when the spending becomes real. Buying is just plain impossible if you don't have the card with you.
Ebay get their cut from each sale, and sellers stand the losses from fraud, so they gain from having as little security as possible. Any concerns are easily sorted with a few T&C changes.
These regulators seem to be doing their usual games of putting intentional loopholes in the rules, e.g. "If a firm can apply". They could just claim they can't because of (insert feeble excuse here). The regulator made a show of being concerned, nothing changed, everyone's happy.
They're up against Amazon, who I don't think have even checked the 3-digit code from the back of the card as that is not allowed to be stored, so if they asked for it they'd need the customer to have their card next to them. I don't know whether they check it when a new card is enrolled nowadays, they certainly didn't in the past. Again, presumably they've decided that the need to make buying simple outweighs the security advantage of checking it.
17-08-2021 3:17 PM
@rightgrand wrote:
They're up against Amazon
Who don't hold sellers liable for unauthorised/fraudulent use:
"
"
I think the FCA needs to sharpen it's stick and start pointing it squarely at eBay's rear.
I'd really like to know what eBay does with a buyer's account if they claim unauthorised/fraudulent use as this implies their eBay account was also compromised. Do eBay automatically restrict the account? What if the account had 2FA enabled during the purchase; do eBay consider this to be proof the transaction was authorised? And if not, why not?
17-08-2021 3:29 PM
Thanks for the Amazon terms, interesting. But it's possible that Amazon are offering to cover sellers against card theft out of decency rather than because they have to.
We'll just have to see what happens I suppose, both in terms of security and who stands the loss in the event of fraud. The indications so far are that security is not a big concern though.
The most expensive item I've bought recently on ebay was £260, using a personal credit card. I don't think I was asked for any numbers and there was no popup 3D secure thing, I just selected the card from my stored cards. I don't know what does or doesn't happen when a new card is enrolled, perhaps a bit more security is applied to this first transaction, I'm not sure.
10-10-2021 12:54 AM
This has happened to me just today, I sold a digital code for a game and the buyer paid and is now disputing with their financial institution claiming he does not recognise the transaction when he has already redeemed the code. any advice would be much appreciated
10-10-2021 8:32 AM - edited 10-10-2021 8:34 AM
Sadly, without proof of tracked delivery you will have to refund
That is why eBay only allow such codes (and other digital items) to be listed as classfied ads - not normal listings
Classfied ads mean the buyer cannot open a case
Sadly you broke eBay listing rules when you listed in the wrong format so there is no seller protection for your listing
Link to eBay policy on electronically delivered items https://www.ebay.co.uk/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id...
12-10-2021 5:57 PM
Just happened to me I think. Listed an item as auction, buyer asked for a BIN price and I declined, he then offered a good price if I'd do a BIN, so I accepted. I did the BIN via ebay...all above board and he paid there and then. I then bought postage via ebay and sent the item, tracked. He received the item and left glowing feedback!
3 weeks later the dispute arrives...I rebutt it with the tracking info but his bank finds against me so I'm now down 30 quid and no doubt will get a dispute charge as well. Ebay's system is clear as mud when it comes to defending this case...do I want to wade in and get wound up about this or do I just accept it and put it down to experience?
This was not a consumer item but a collector's item with, I expect, a very limited market. It beats me why he went to all the bother for the sake of 30 quid. It now makes me feel very wary about selling anything on ebay again.
12-10-2021 6:01 PM
Oh, and guess what..he's now no longer a registered user!
12-10-2021 6:04 PM
Did the tracking show delivery to the address given in the payment details?
If it didn't show the item was delivered then the buyer gets refunded
12-10-2021 6:48 PM
12-10-2021 6:48 PM
Ebay is a farce, I've had enough of this sh*t platform there's no 'seller protection' some mug can just buy your product and dispute it using their bank and they'll get their money back and you're left empty hand and some more... I'm taking my case to the financial ombudsman service because this is a joke.
12-10-2021 7:01 PM
Yes, delivery is not disputed. He even gave me good feedback. The dispute was bia his bank as “transaction not recognised” which apparently banks always believe and refund automatically. They then claw back the payment from ebay who pay up without question as they can pass on the cost to the seller.
13-10-2021 3:05 PM
Unfortunately the Chargebacks do not fall under FCA regulation, I've been in contact with them, your best bet is to contact the Financial ombudsman service and the Citizens Advice Bureau as I've been advised. Also get in touch with Action Fraud. And in extreme cases file a complaint with a smalls claims court.
30-10-2021 5:08 PM
I'm currently experiencing this. The buyer bought a motherboard from us 4 months ago and now has opened this claim with the bank and eBay stating the item was not as described and broken (even though they had been using it for 4 months). The worst part is I can't submit no evidence like the item specifics or description because ebay have deleted the listing due to it being over 90 days. I'm being set up to fail.
I've been on to eBay but there doesn't seem to be much they can do.
This buyer has broken all sorts of eBay conditions with false claims but they don't seem bothered about it.
So yeah, watch out sellers the buyers have found another way to screw us over with out consequences.
01-11-2021 1:26 AM
Happened to me last week. A buyer made a chargeback 5 months after ordering. The only reason I was given is "buyer had a problem with this transaction" and I now have to provide proof of delivery. I have tracking details but didn't add it on eBay at the time. Now the tracking number wont work as it's so long ago. I phoned the couriers and they did confirm it's been delivered. I had to show a screenshot of the comparison site I bought the post from which shows the parcels journey and confirms it's also been delivered. Hopefully that's enough.
01-11-2021 10:12 AM
Hi guys, thanks for sharing your stories too. I would urge you to get in touch with the Ombudsman. The more they are aware of this the more they may be able to do something about it...clearly ebay just don't give a sh*t
02-11-2021 12:21 AM
If the buyer charges back and claims SNAD you are stuffed.
You will have to fund the return shipping to get the goods back.
Or you will have no option but just to refund and take it on the chin.
The buyer should of course use the ebay returns system.
Fortunately it does not happen too often. It happened with a customer that started a return then closed it - then decided to start a SNAD claim via paypal. And I was left with little option but to refund. Another did not know how the return system works on ebay and went direct to his bank. Annoying - but I build these losses into my postal charges - I make a £2 profit on every overseas order and this leaves me with money left over after all the failed sales and quirky buyers are refunded. So no need to complain - make the buyer pay for ebay and bank unfair system.
02-11-2021 9:18 AM
I've just had another payment dispute through. 'Transaction not recognised' with full tracking, including a delivery photo, already available (Packlink so auto update agains eBay order). Spoke to CS who were sympathetic but advised the case would likely be found in favour of the buyer and I should raise an appeal via 'seller protection' once this is advised. As I have previous experience of this, I was aware that this was the case however, I did voice my opinion that eBay should be entering talks with banks/Paypal about the increasing level of this type of claim. I really don't understand how, if there is no claim that the eBay account has been hacked, a buyer can claim they don't recognise a transaction that was clearly delivered to them. Surely other retailers don't just take this type of claim lying down??? eBay is destined for bankrupcy if they continue to front the cost of these cases by refunding the seller and 'taking the hit' themselves. I fear for us all as this is just open season for scammers!!!
02-11-2021 9:28 AM
Go to the payment dispute - where it says enter tracking number or after you have entered it - if the transaction qualifies for seller protection it will tell you - if it does - the dispute will close in your favour
02-11-2021 10:24 AM
I've been told by CS I have to wait for the customers bank (or Paypal) to decide on the case before that can be done. My point is, unless the eBay account has been hacked, which only eBay and/or the buyer can prove, how can someone legitimately claim they don't recognise the transaction? I worry how long eBay will be in a position to provide seller protection for this type of thing as it definitely seems to on the rise and must be costing them a fortune. More worrying that they don't seem to have any mechanism to 'push back' on this type of claim (please note I'm not referring here to NAD or INR only transaction not recognised). Something's got to give!!