Yodel is an absolute disgrace, and I cannot believe they are still allowed to operate. This company epitomises everything wrong with modern business practices: zero accountability, zero professionalism, and zero care for their customers. Drop off points are told by Yodel couriers to REFUSE parcels of a certain size that they accept online at point of purchase ie eBay through packlink. This is completely unacceptable and beyond appalling, it is direct interference with UK mail which is a CRIMINAL OFFENCE! The safety of customers mail should never be compromised, yet Yodel employs individuals who are told by their managers to refuse parcels after the contract through label payment has been struck. Clearly no respect for customers or their mail. Yodel hides behind their useless chat system, making it impossible to speak to a real human being. Their so-called “customer service” is an absolute farce. You’re forced to interact with a bot that only deals with basic tracking queries, and anything beyond that is dismissed. There’s no phone number, no email, and no escalation process—nothing. It’s as if Yodel has deliberately made it impossible to resolve any real issues or hold them accountable. The agents (if you can even call them that) are a joke. They clearly have no training, no understanding of the UK postal system, and no ability to assist. Speaking to them is like banging your head against a wall. It’s a complete waste of time and only adds to the frustration. This company’s lack of transparency is borderline if not outright criminal. Their systems are designed to frustrate, and their entire business model is built around avoiding responsibility. It’s shocking that they’re still in business. The incompetence of Yodel isn’t just frustrating—it’s dangerous. A delivery company that doesn’t care about its customers should not be operating. It’s obvious they’ve cut every corner imaginable, leaving customers to deal with the fallout. I genuinely believe Yodel is a scam. They promise a service they cannot deliver, hide behind chatbots and offshore agents, and leave their customers stranded with no means of resolving issues. It’s a disgrace to the delivery industry and an insult to paying customers. If the government had any sense, they would shut Yodel down immediately. No company that treats its customers this poorly should be allowed to operate. I would rather walk across the country to deliver a parcel myself than ever use Yodel again. Avoid this company at all costs. They are unreliable, unprofessional, incompetent, and outright sharks to deal with. By far the worst company I’ve ever encountered.
