Lost Items How to claim through Royal Mail?

[keelinge]

I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim? 

More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is supposed to be tracked?

[4_bathrooms]

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@keelinge wrote:

I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim? 

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You need to use RM's online claim form.

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@keelinge wrote:

More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is supposed to be tracked?

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Are you checking the tracking on eBay, Royal Mail's website or both? The tracking shown on eBay can lag behind what is shown on Royal Mail's website; it is a known current issue. Before doing anything always check what the tracking states on Royal Mail's website first. 

[knit-in-styles]

You can make a claim here.

https://help.royalmail.com/personal/s/article/Royal-Mail-Claims-Centre-process-and-options

Persevere, they will do everything they can to refuse the claim. 

I had 3 items recently I handed in to my local sorting office. I knew the staff member and we chatted a while. None were delivered. After the claim I was told "these items were not posted". I appealed and I asked them to speak to the staff member in my sorting office and she will verify I did hand them in. The appeal was rejected but it also gave me an option for an independent appeal which I then went on to do and third time lucky they fully refunded me and a little bit of compensation too.