eBay

dza-4617 · ‎12-12-2024

Hi, I have an item that was not delivered, when I checked tracking it said "Moved, Left no Address". When I contacted the buyer he admitted that he provided a fake address because he only has a po box and delivery to po boxes was blocked. He thought that the post office would keep the package once they will not be able to deliver it and he would then pick it up. Suffice it to say he wanted the item, said he would pay for the postage and to ship it back. The item got stuck in return, the buyer stopped responding but after 2 months opened a INR case.

Now I wonder what to do. The estimated delivery lapsed in October, meaning that the buyer had a month from that to file a case? Since he opened it in December, do I understand correctly that his buyer protection expired and he will not be able to escalate the case, hence I can leave the case to be and let it expire?

Or should I upload tracking and contact customer support to show them the delivery status that there was no addressee, and have the case closed? What I worry is they will see that tracking is stuck and would not care about the previous statuses.

Either way, I don't think the buyer can even leave feedback for this since so much time has passed?

ile136yz · ‎12-12-2024

Hope you blocked the Buyer.

This Buyer needs reporting to eBay, you can send a scan of the message he/she sent you admitting to the scam.

susapric-68 · ‎12-12-2024

Upload tracking to the case first as attempted delivery still classes as delivered and you will win the case.

Request a call back in the early in the morning so you have a good chance of getting an Irish CS who know more and explain everything to them and point them to the messages showing what has been said, they will probably close the case down with no refund from you.

If it does ever come back do not have buyer pay postage and you send to their new address, you won't be covered by eBay. Best thing is to block the buyer

papso22 · ‎12-12-2024

If that's an ebay case opened well after the 30 day window, the buyer will not be able to escalate it and you should have the option to close it.

If you can't close it just put the tracking in.

You either win because the case is late, or because of attempted delivery.

dza-4617 · ‎12-12-2024

The estimated delivery window was until October 9th, case was opened December 10th, so I think as you say, buyer will not be able to escalate. Had a case like that once and I don't think there was an option to close it, it just expired on it's own even though ebay kept sending reminders that I have to respond.

Looking at the automatic email sent by ebay when this case was opened it is actually missing the last paragraph about the timeline to resolve the case or suffer the consequences, even though in Requests and disputes it says in red to respond until December 14th.

I am tempted to just leave a message in the case for the sake of it and sit it out, especially as the buyer has just sent me a message that I should have worked with him before he opened a case so the outcome would be favourable to me, the nerve some people have:)