Guaranteed Money Back Scheme

[potters_uk]

Hi All

Yesterday I received an email concerning the return of an item which sold on Dex 19th. The item was a training AED ( Defibrilator ) which arrived next day and positive feedback left.  47 Days.

This email says he is covered under the money back guarantee, however their own rules state that it only covers 30 calendar days after receipt.

Their are options of response from simply declining the refund to partial refunds to full refunds.

Id just be interested in seeing what anyone who may have come across this might have an opinion on.

[tressygirl · Accepted solution]

Your buyer  may have been able to open a case but they will not be able to escalate , they are, as you rightly say out of time here to claim under eBay's 30 day MBG.  The case will just time out and close after 30 days.

It's up to you if you wish to offer any refund this would be outside the eBay's case,  but you are certainly not obliged to.

[**peaseblossom**]

ebay messages are often a bit confusing and just quote the standard process.   It is only  30 days and although buyers can still open a return they won't be able to escalate it and it will expire eventually.

[potters_uk]

Thank You very much

[potters_uk]

Thank you very much

[tressygirl]

You're very welcome !

[bennotbill]

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@potters_uk wrote:

This email says he is covered under the money back guarantee, however their own rules state that it only covers 30 calendar days after receipt.

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They are not covered which is why you have the option to decline.

[potters_uk]

Thank you very much for your response