Click & Drop IOSS Mark Missing from Labels

[eyewear247]

I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. 

I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS marking is not on the label were as it has always previously been present. 

Printed out a couple of EU labels today and again it is not there.

Have any of you good folks noticed anything like this before.

[4_bathrooms]

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@ett1954 wrote:

What is even more galling he was charged the full VAT rate of 19% when the magazines were originally charged at the correct reduced rate of 7% for printed matter in Germany.

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That would likely be correct outside of RM's mess up. When eBay charges an EU buyer at the point of sale it is supply VAT that is charged. However, when VAT is charged by the buyer's domestic carrier (i.e. at the border) it is import VAT that is charged. The two rates can be different for the same commodity/tariff code.

It is obviously too late to stop anything that has already been sent from being affected. I would suggest sending affected (and potentially affected) buyers the link posted earlier to reclaim the overpayment from eBay. If doing nothing starts costing eBay time and money they might just start taking notice.

[bristol-design-uk]

Hi,

Just for all sellers,  i figured out that IOSS logo gone because Royal Mail silently changed a setting.

Which you can update by going to your CLICK+DROP account, and click on SETTINGS- then CUSTOMS DATA, there update the section where asking for min amount of IOSS order, to £135,

and tick ADD IOSS NUMBER TO THE ORDER box.

[kat@ebay]

Hi All,

The shipping team are in contact with the Royal Mail who are working to find the cause of this issue. We are providing the examples raised by users here on this thread. 

@bzmotman With the order 02-13400-11706 details you have outlined can you also provide the tracking number ?

If any impacted user can provide one label example showing the missing IOSS mark ( please block out any buyer details) that would be really helpful and we can share this with the shipping team.

Thank you,

Kat

[ett1954]

Kat, thanks for your response which indicates that Royal Mail hadn't flagged this issue to eBay as I am currently registering an official complaint to Royal Mail after having personally refunded a German buyer £26 to prevent the return of a parcel for which he had already paid VAT to eBay.

I will gladly send you an example you have requested if someone can please send me an email code verification link so I can log into my account.  Please see the following thread I opened this morning:

How do I request an email verification code? - UK eBay Community

[eyewear247]

Hello Kat.

Please find attached an example for order 22-13374-75341  posted 1st August

[kat@ebay]

Thank you @ett1954 

I  have replied on that thread.

Thank you,

Kat

[kat@ebay]

Hi @eyewear247 ,

Thank you for sharing the example. This is really helpful. I will share with the shipping team so they can continue to work with the Royal Mail on resolving the issue.

Thank you,

Kat

[bzmotman]

2 scans for you. This is the Germany one that relates to the receipt already posted for order 02-13400-11706. 

second message for the other.

[bzmotman]

Second scan

In case Royal Mail think its only Germany related this for the Czech Republic. The order is 11-13385-80647