Introducing two new changes to feedback
Over the past few months, we’ve been working to improve the feedback experience. We are making these changes in order to give potential buyers better insight into your products.
We’ve started to introduce images on feedback for listings with more than one unit
Starting this month, some sellers will be able to preview feedback images on their own sold items for listings with multiple quantities. At this time, other eBay buyers and sellers will not be able to view images in your feedback. Once this rollout is complete, we will update you as we expand image feedback visibility to other eBay members.
To date, we’ve received just shy of a million feedback images from buyers on multi-quantity listings - and the vast majority showcase the great products and positive experiences buyers have had with sellers.
We appreciate that there may be some concerns that not all of the images posted will be positive. But rest assured, we take the protection of your reputation very seriously and have built moderation systems that review photos for inappropriate material.
You’ll be able to report any inappropriate feedback images in the same way that you’d typically report inappropriate text feedback. We’ll review the reported feedback and take action to remove it if it violates policy.
For more information, visit our images, video and text policy.
We’ve updated the default sort to highlight the most relevant feedback
A large share of feedback is made up of generic feedback like “A+++ eBayer” or one word answers like “good”. However, in an age where buyers are increasingly looking at reviews before making a purchase, this isn’t always helpful.
By updating the default sort on listings to highlight the most relevant feedback and deprioritise more generic feedback, this will enable buyers to receive a better understanding of what’s great about your products.
Please note that this is simply the default sort. Buyers will still be able to see feedback for all previous transactions, and on your feedback profile page, buyers can easily sort feedback by timeframe should they want to.
