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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
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External Views Up 1000% Today

At the moment 3.20 pm my external site views have rocketed to over 1000% compared to last month. Page views up 95%, impressions down 24%. No increase in sales (or watchers but they don't interest me) I switched promotions off a week ago.Is it just me...

Changing from Signature required on delivery to RM48 no signature required.

I am looking for some help and advice please. I am thinking of changing my under £50 items from Royal Mail 2nd class signed for to RM48 with no signature, but I am nervous about sellers claiming an item has not arrived, I mean it is not beyond the sc...

Resolved! Royal Mail changes - is everyone aware?

I have used Royal Mail for the last three years with little problem....however, over the last two weeks I have had three items that have taken over a week to arrive on a Royal Mail tracked 48 service!!!This morning, this has happened again, I posted ...

Invoic

Hi there,I am a business seller.Following the low,I have to issue invoice for every sale.The payment come from eBay in my business bank account.So do I have to issue invoice to eBay.For example : The customer pay the order to eBay -£21.After fees eba...

Buyers abusing free returns

I'm getting increasingly fed up with buyers making false claims to get free returns, they claim the item is not as described and with seeminlyg no come back or due diligence ebay makes the seller pay for the return postage. There is no come back to t...

Fake sterling silver ring

So I bought a sterling solid silver ring as the description says sterling silver to see weeks later the ring discoloured and actually is silver plated. The seller was going to issue a refund then could not find my order details which I sent them. The...

User avatar by • Contributor
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Royal Mail Delays

Is anyone else experiencing delays with Royal Mail?I've had RM48 items taking a day or two longer to land and RM Second Class letters taking over a week in some cases to reach buyers.Locally mail box collections for letter posting, which used to happ...

payment for postage

I sent a parcel and the postage was over £5, when getting paid i did not receive to price of postage on the payment is this a new thing as i post the cost of postage on the add.be great to hear from someone.many thanksPaul D

Jewellery authentication - Told if i dont agree with their findings list it on another site....

So today i had an item fall outside the tolerance of measurement for diamond in a ring. Spoke to Authentication as the 'details' section of why it failed contains no information, something i raised last year and nothing done! They won't disclose how ...

GSP - What an utter farce

Sent a parcel to a Customer in the USA via GSP in early SeptemberParcel arrived at the Fradley depot on time fully trackedShipped to the USA again fully tracked and documented on the order historySo far so goodYesterday Customer claims its not been d...

Conversion rate & New Search Layout

Starting Friday(Possibly late Thursday), we noticed our conversion rate dropped off by a little over half, We generally have quite constant sales and a very constant conversion rate. its worth noting we did not see a similar change in our clicks, imp...

UK - Searching Prioritising US Listings

Ive notived while researching pricing for my items that often US listings are often priortised over UK listings.So if thats happening to me while searching for pricing, its happening to potential buyers, which for majority of buyers i feel wouldnt bu...

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