Can't enter weight for postage in new listings

Using sell similar today and the box to enter weight for postage is missing.

 

I don't use postage policies or rate tables.

 

It was working fine yesterday.

Message 1 of 14
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Can't enter weight for postage in new listings

have this problem too

Message 2 of 14
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Can't enter weight for postage in new listings

Workaround for now:  open a sellers hub, use a bulk editor (checkboxes) to open your listings and specify the weight value there.

Message 3 of 14
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Can't enter weight for postage in new listings

That's a lot of work for c1400 listings, as it looks like the weight has been removed from all of them.

Message 4 of 14
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Can't enter weight for postage in new listings

I've just tried a dummy run to create RM labels just now, and it looks like the weights are still stored for existing listings, it's just that they're not visible or available to edit.

I'm hoping the new listings I used sell similar to create will have copied the weights across.

 

Message 5 of 14
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Can't enter weight for postage in new listings

Hi All,

 

Thank you for your posts.

 

A ticket has been opened with tech for this to investigate further. I'll add your accounts to it and once there is further updates I will post back.

 

Thank you,

Kat

I am currently out of the office and will return on the 18th of March. Please expect a delay in my reply
Message 6 of 14
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Can't enter weight for postage in new listings

Individual type account on the left  (missing "package size" section)

Business account (with a shop subscription) on the right

 

Screenshots: 

https://ibb.co/zVSSNgQj 

Message 7 of 14
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Can't enter weight for postage in new listings

The weights and dimensions have disappeared from all my listings too. I have had to turn off global shipping because how can eBAY know how much to charge for shipping if the information isn't there?

 

Message 8 of 14
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Can't enter weight for postage in new listings

Thanks for the screenshot @depo010 . I'll add this in to the tech ticket.

 

Once there is an further update provided I will update the thread.

 

Thank you,

Kat

I am currently out of the office and will return on the 18th of March. Please expect a delay in my reply
Message 9 of 14
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Can't enter weight for postage in new listings

I would also like to point out that I don't use eBay's Global Shipping Services or anything like that. What I use is postage policies and some of my policies will calculate shipping costs using a package weight multiplied by a rate from a table of international rates (per country basis).

Message 10 of 14
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Can't enter weight for postage in new listings

This what I see on the page.

 

jlovie_0-1741883041537.png

 

Message 11 of 14
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Can't enter weight for postage in new listings

Hi @jlovie ,

 

Thanks for the screenshot. Have also added this to the report. Once there is an further update provided I will update the thread.

 

Thank you,

Kat

I am currently out of the office and will return on the 18th of March. Please expect a delay in my reply
Message 12 of 14
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Can't enter weight for postage in new listings

Anything happening with this? It's making it difficult to list anything.

The only way round it is to pick an existing listing with the same weight (not visible on listings, so have to guess) and use sell similar.

 

Does eBay use these weights to calculate GSP shipping?

Message 13 of 14
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Can't enter weight for postage in new listings

Nothing happening so far. I have contacted my "account manager", he recommended to clear cookies, as one would expect 🙂

 

The other workaround is to open a few listings using a bulk editor (if you are using a Sellers Hub) and change the weight values there.

Message 14 of 14
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