Anyone else seeing overdue orders?

[the_bald_orc]

I log in this morning to an apparent 7 overdue orders. Upon further inspection they seem to be from August and October last year - they were clearly sent because I've received feedback for about half of them.

I was wondering if anyone else is seeing the same?

Hopefully this won't mean defects, or emails being sent out to customers informing them I haven't yet sent their orders! 

[kat@ebay]

Hi All,

This issue with overdue dispatch on orders has been confirmed as resolved by tech. If you are still experiencing this issue please let me know.

Thank you,

Kat

[bravergrace]

Yes, Kat, it's still happening this morning.

The items aren't showing in my "awaiting dispatch" page any longer.

But they are still generating phone notifications telling me dispatch is overdue - for random items posted in December and January.

[trash_webzine]

Yeah it's still occuring, had 3 today so far, even though all are dispatched and have been marked as such.

[kat@ebay]

Hi @bravergrace ,

Thanks for your reply. I have had some other users report the same, phone notifications  saying that dispatch is overdue. I've linked back in with tech to have it checked.

Thank you,

Kat

[kat@ebay]

Thanks @trash_webzine ,

I've linked back in with tech to have it checked. Will let the thread know when there is a further update.

Thank you,

Kat

[nat_pol]

Happened to me just right now.  Overdue notifications for 2 orders, which were dispatched in time.

[knit-in-styles]

I came on the boards to post re this as also happening to me. Had my fourth this morning. The notification is just on my phone.

The items I am getting the notifications for are ones were tracking numbers have not been uploaded from Royal Mail as they were sent as a RM Letter although the status in Ebay has most definitely been marked as dispatched.

[kat@ebay]

Thank you @nat_pol ,

If possible can you give the examples of the item numbers you got the notifications for?

Thank you,

Kat

[kat@ebay]

Thank you @knit-in-styles 

If possible can you provide the example item numbers that you got the notifications for?

Thank you,

Kat

[nat_pol]

Hi,

I am sorry I just closed them. Notifications appear only on my phone, but doesn't show anywhere else.  I received a lot of them tonight,  I am sure there will be more, I will make screenshot. 

Kind regards 

Natalja 

[knit-in-styles]

Thanks kat@ebay  I too have cleared them all. However I do remember the first one which was 126861182759. These notifications are just on my android phone although they have not been on by Android tablet nor are they on my Windows laptop.

[ratecheap_comics]

I’ve started getting them yesterday too, from my latest sales even though I’ve had feedback already from some. It’s got be some stupidity from eBay’s end.

[lord_and_lady_m]

So very annoying and talk about putting your blood pressure up. Middle of the night, that dreaded sound. Is it a request? It is a glitch? You have to look to see what the notification is.

Yes they are still coming through, although I may have run out of orders this year to have any more glitched dispatch notifications for.

[nat_pol]

Just had another, here are screenshots.

 

  

 

[nat_pol]

 here are order number and item number 

[nat_pol]

And another one again 

 

 

[kat@ebay]

Thank you for this example @nat_pol . Really helpful.

Once I have a further update from tech I'll update the thread

Thank you,

Kat

[intergalactic_emporium]

Getting them thick and fast on my account too (android phone, ebay app). Would it be possible to get some confirmation that it's just a visual glitch and isn't going to affect my rating or visibility?

[stevesretirement]

Hi is this being sorted as I am getting these on my iPad but not on a pc?

[kat@ebay]

Hi @stevesretirement ,

It's still being worked on at the moment so I don't have any further update right now. Once there is a confirmation of a fix I will let the thread now.

@intergalactic_emporium 

The notifications are to do with orders that have already been dispatched so its just a notification issue on the app and won't affect your rating or visibility.

Thank you,

Kat