09-03-2024 3:21 PM - edited 09-03-2024 3:23 PM
My story for the news.
10-03-2024 6:09 AM
There may be a small chance that the rifle scopes are another seller on ebay? If you do a search for similar stuff and select located nearest to you, does a seller show up? It could be their item and a message to them may help them get their stuff back. If the postie stuck the wrong label on it's got to be someone very close to you.
It sounds a right mess. Customer service with ebay are not going to be able to sort something like this out. RM will obviously just ignore it.
As for the buyer, by law he should make the item available for collection at the very least if they have been sent unsolicited goods and not be selling them so soon.
Or just forget about it and move on whilst waiting for reimbursement from RM. I'd print your own label and avoid asking RM to bring a label for collection.
10-03-2024 6:31 AM
I need new eyes.
10-03-2024 7:20 AM
It's a quite extraordinary tale of woe. Why 3 posties would turn up is a mystery, and then to compound it with the tracking error is beyond belief.
10-03-2024 7:26 AM
Truly incredible situation and the newish Collection from home service in your area has certainly not been thought out/worked out correctly by RM.
Your tale would certainly put me off , trying this service.
10-03-2024 4:04 PM
Hi there
Thank you for your reply.
Yes this rifle scope and the other thing that was delivered to the buyer's address by the royal mail by mistake knowing full well that eBay and royal mail were doing wrong with all of the proof I have in a folder.Was being sold from that buyer's address.Yet royal mail failed to take any action as like eBay did not take it off the auction.So even having all of the proof and showing eBay what was going on.They did nothing and allowed the buyer to sell the item to someone else on eBay.The buyer also failed to make contact with the royal mail even though I asked them too.The goods which were someone else's parcels and not mine royal mail should of taken the other persons details in order to help them out with there lost items even though I have all the proof and would be easy to sort out for the other person due to me having all of the details.
Yes I goto the post office now and send all my items tracked.Even though it is more expensive at least I know they are on there way.kind regards
10-03-2024 4:05 PM
Yes quite a mess and a lot of writingbut it best to start at the beginning so people know what has happened
10-03-2024 4:10 PM
Hi there thank you for your reply.
Yes it is quite a mess.
Three posties one delivering parcels.
One posting letters.
Another one posting parcel and supposed to be collecting a parcel.
Which could of been any of the three that could of picked up my sowing machine.
Then one of the three posties sticking my tracking details to two other person's parcels to the buyer's
Address then taking a photograph of the two parcels I never sent at the front door of the buyer's address.
Yes I know how stupid can you get.
Kind regards
10-03-2024 4:15 PM
Hi there thank you for your reply
Yes I expect it would put a lot of people off.
But when your waiting for a collection for a buyer to have and royal mail mess it up.
You want to be on top of things so you can find out as much as you can to why this has happened.
Hence why I have kept all of this in a folder hoping the news would like a good story but they are not interested either.Which you kind of think why not.?
Kind regards
10-03-2024 5:13 PM
There isn't much of a story here as it is just human error / ineptitude.
I use RM home collection sometimes but never rely on anyone to put a label on a parcel but myself as these things are always bound to happen eventually if you put that responsibility on the postie.
10-03-2024 6:37 PM
Thank you for your reply
But there is always one really who thinks there's an easier way. When you have a printer.
Yet with no printer you have to do with what you have.
So unfortunately I had no choice but to go down this route.
With the amount of problems and human error's you would of thought by now.
They had got it right.
Yes before you say it I know its the way the world is these days with no one talking to each other.
Bit silly really
Kind regards
10-03-2024 7:05 PM
Clearly Royal Mail have messed up royally here and are not interested in taking any responsibility for it.
However, I don't see that your buyer has done or is doing anything wrong here. They certainly haven't stolen anything, just received unsolicited goods that they are now trying to dispose of.
You have no way of knowing whether they made any attempt to contact Royal Mail or not. Even if they did Royal Mail would not be interested as you have discovered yourself.
Your buyer would have no way of knowing who either the true sender or true recipient were and has held onto these items more than long enough before disposing of them, nearly a year and half in fact!
10-03-2024 9:58 PM
Hi there
Thank you for your message
Yes they have clearly messed up. ( Royal mail )
This is interesting your answer to your first question
( However, I don't see that your buyer has done or is doing anything wrong here. They certainly haven't stolen anything, just received unsolicited goods that they are now trying to dispose of. )
The buyer was instructed by me and royal mail to contact them in receiving the unsolicited goods.
They said that they are not going to chase around other people's mistakes and blamed me even though this was not my fault.They also know that royal mail had made this big mistake due to the tracking labels having there correct address but not the correct items,even though I told them I never sent the items.the labels had my return address on.so being if you was that buyer you would of known that you have ordered off that seller but have got the wrong items and had known they have messed up.
Question 2
You have no way of knowing whether they made any attempt to contact Royal Mail or not. Even if they did Royal Mail would not be interested as you have discovered yourself.
Already mentioned they were making no attempt to contact royal mail due to what they already knew what was going on and not chasing anyone else's mistakes.
Question 3
Your buyer would have no way of knowing who either the true sender or true recipient were and has held onto these items more than long enough before disposing of them, nearly a year and half in fact!
This one is the most interesting
If the buyer had no way of knowing who the true sender was.then how come they ordered off me knowing my correct address and tracking details which was on the labels to which they received the unsolicited goods at there address after I mentioned about what has been going on with the correct parcel they should of been getting in the first place.
My question is how can you say it has been a year and a half in fact ????
10-03-2024 10:19 PM
Also you say they have done nothing wrong in this message.
( However, I don't see that your buyer has done or is doing anything wrong here. They certainly haven't stolen anything, just received unsolicited goods that they are now trying to dispose of. )
Yet you mentioned here they have not stolen it.
But they have not sent it back to royal mail knowing full well that these goods do not belong to them and have sold them on eBay.
Which in fact is stolen goods knowing full well that these items are not there's to sell.
It's like you ordered a push bike of me i send you a sowing machine with my tracking details on the label.yet the push bike is in my front room I never sent you a sowing machine knowing full well thats not what you ordered and not what the seller sent you.showing you a picture of the push bike in the front room showing you that i still have it.yet you got someone esles sowing machine.but you have not stolen it or even bothered sending it back to royal mail.so decide to dispose of it ??? Like selling on ebay
10-03-2024 10:33 PM
My question is how can you say it has been a year and a half in fact ????
You stated in your original post that the sewing machine was to be collected on Wednesday 23rd November 2022 so presumably your buyer would have received the unsolicited items around the same time, which is just over 15 months ago (I did mean in my previous post to say nearly a year and a half, sorry).
10-03-2024 10:41 PM
Actually I did type nearly in my original post.
11-03-2024 12:41 AM
Oh yes sorry its been a long day
11-03-2024 12:43 AM
Again accept my apologies
It's been a busy day
Kind regards
11-03-2024 6:59 AM
@sml192 wrote:
My question is how can you say it has been a year and a half in fact ????
You stated in your original post that the sewing machine was to be collected on Wednesday 23rd November 2022 so presumably your buyer would have received the unsolicited items around the same time, which is just over 15 months ago (I did mean in my previous post to say nearly a year and a half, sorry).
Which puts it around the time that RM introduced collections, with very little guidance for posties. Not surprising there were errors at that time.
Really, really, old 'news'.
11-03-2024 10:03 AM
Oh dear I have already apologised
Yes maybe old news but still a scandal in both companies
I see you like to pick out bits in my story.
To add to your reply to make it look like you know when the collection's first started
Even though it's there already in my statement.