Seller Central

Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...

Very late arrival of a jacket I sold on eBay

I sold a guy a jacket which he reported as a non-arrival, so I refunded his cash. The jacket then turned up late. How does the buyer refund the refund I gave him?

How are sellers protected from this type of (potential) scam?

Hi, I had 2 separate orders on the same day for a couple of my items.The orders were made from 2 separate 0 feedback accounts. The account holder name was the same on both.The orders were made to the same delivery address, but with 2 different names ...

Unfair feedback?

Hi all Recently I sold a vaseline. The title states that its a vaseline petroleum jelly. The description states this and that its protecting properties. I sent the item to the buyer within 12 hours of purchase. The item arrived with them in 4 days as...

Private postage request from an untrustworthy buyer

Back in 2020 I sold some items to a buyer in the US. Upon receiving them they then requested a refund & return due to alleged small defects in the paint job, even though these were mostly visible in the photos or mentioned in the description. I fough...

Resolved! Buyer hell

A buyer won an auction on a item, contacted me straight after trying to haggle to a price lower than the previous bid. When I held firm on the price he'd bid he eventually paid only to immediately message saying he'd changed his mind and didn't want ...

Duplicate Listings appearing in different language's

Has any one been noticing duplicate listing's appearing on their shop in different languages? Second day in a row and about 300 Plus listings of our products appear on our store in different languages. Happened the day after the eBay update, spoke to...

VAT ebay sales new rules

Hello, I am a private seller. I am slowly selling a railway model collection that was left to me by a friend who died.The items are used, but the values sold are over £ 1000 a year. Does this put me under the category of those who need to declare the...

Buyer’s messaged me they broke the item I sent

So I sold off a second hand action figure and it was intact when I shipped it. It was shipped in its original packaging and the box was robust. however the buyer messaged me that after fiddling with it, a piece broke off. This was a pin joint into cl...

Beware! You can be defrauded and ebay won't care

SR 1-472-372553961 I just wanted to warn sellers because i Have just been robbed of £33 by a buyer and ebay wouldn't step in. I remember in the days when Paypal handled payments, and if fraud was shown to be involved to the bank by Paypal, a seller c...

Seller doesn't offer combined postage Banner, AGAIN!!

Like many others I had this problem for several months last year. I dont know how many buyers it put off from completing, but for those that messaged me I had to give refunds or make seperate listings, Bundling up the items they wanted.Now it seems t...

Resolved! Buyer left positive feedback then opened return stating not functional

Sold a fully functional GPU on ebay just before Christmas, securely packaged and sent to buyer. Buyer then leaves positive feedback and I think nothing of it. Fast forward almost a month later the buyer opens a return case saying that the item does n...

Posting to Orkney Islands

Hello, a buyer has selected and paid the standard postage for Evri. However, as the buyer is in the Orkney Islands, Evri are adding a large surcharge leaving me out of pocket. Am I able to send the parcel via Royal Mail instead? Or do I just have to ...

Resolved! Buyer claims item not received but tracking shows it was delivered. Case opened for a refund, what d

I have clear tracking showing item delivered but buyer claims not - have received claim for refund - not sure what to do

Multi buy options on product listing page has gone?

Is it just me or has the ability to add multi buys to listings now gone from the listing creation page? It seems now you have to set it as a "promotion" using the bulk edit tool after you've created the listing? I can't seem to just add my usual 5% d...