I have recently received the message that my seller performance has fallen below standard and if I do not improve i'll essentially be sanctioned and may have limits and increased fees.
Ive been on Ebay maybe 14 years, the majority of my feedback is great, saying great items, fast postage, well packed, its rare i get an unhappy buyer. Ive never has this issue. My feedback is 99.4%.
The only neutral feedback I have which I think are 3 are from buyers who claim something was broken in the post, but never contacted me so I never has the opportunity to fix this and one that is just flat out lies of something being used and dirty that was brand new. Before that I think there may have been one 6 months before because the item didnt fit them, even though all measurements were on the listing..... non of these issues did I have an opportunity to fix because they were either made up problems or the buyer never contacted me.
So no issues of repeat problems with my selling.
When I looked at the seller dashboard the reasons Ebay are giving for doing this are completey false.
They are saying I have 10% late dispatchess in Dec, a large amount for about 300 items over Dec /Nov. When I looked at the items, non of them were dispatched late, all were dispatched on time, non are marked as buyer saying they arrived late, all are marked as tracking shows late dispatch. My dispatch window is set to 4 working days and every single one of those parcels was dropped off at the post office within 4 working days using tracked 48.
I have noticed in December that some tracked 48 parcels were taking 8 days to be delivered, same for the start or Jan. Obviously i dont control this, Ebay know this and can see i posted everything within the 4 days. This is the only thing I can think is causing the late dispatch strikes.
They are also saying i cancelled 6 items due to no stock in December, which is also false. I cancelled two items only due to my husband accidentally taking an Ebay bag to charity.
There were alot of items cancelled at buyers requests as it seems a trend at the moment to bid and then request to retract the bid or request to cancel once the item ends. Getting quite sick of it to be honest along with the bidders who messaage at the end to say theyll be paying in one to two weeks.
Every single one of these that the buyer asked to cancel had 'buyer requested to cancel' selected as the reason for the cancelation, so i genuinely cannot understand why Ebay are showing 6 items as me saying theyre out of stock. I can see 4 showing up as i canceled them due to no stock which is not correct. I 100% did not select that as the reason for cancellation. its absolute rubbish even though i selected the appropriate reason that this is being shown differently in my stats causing me to get threatened by Ebay now.
Im so angry and confused at how they've come to this conclusion, ive checked and double checked everything and their numbers are completely wrong. All i can think is this is a great way for Ebay to get more money out of people.
As a result Im no longer getting reduced listing fee offers, and when i sell items at a few pounds i cannot afford to list at full fee price, so not much opportunity to raise my seller standard.
I let a few items relist and run to try remedy this.
Ive checked my dash and it says im still below average, but that my next review is Feb 20 and if they reviewed me today Id be above standard. Does this mean the few sales Ive had this month and delayed feedback from buyers in December thats trickling in has brought my seller standard back up and Ill be ok again?
Ive got so much stuff to sell from clearouts that im stuck with right now and really need to make the money, this has really hit me hard.
Ive been busting my back side getting all these items listed, well packed, dispatched for peanuts to then get this. All Ebay would have to do is look at my feedback to see this is nonsense.
Is there any point in me trying to reach out to Ebay to ask them to see sense and actually look at the tracking info poperly to see I dispatched everything on time?
Its frustrating i have to deal with this with all the shady stuff Ebay do.
Ebay has been giving estimated delivery dates that were before the 4 working day dipatch window was even finished, which confused me as i double checked my settings and it is set to 4 working days, so how do they calculate something to arrive before this period is even up? It means I would have had to dispatch next day essentially the minute the buyer paid to meet this target, which I can't do.
Also they have let buyers open INR cases within 3 days of paying when theyve paid on a weekend and postage method chosen is tracked 48, so they pay on Saturday, I dispatch Monday, but by Monday / Tuesday Ebay have let them open a INR case, which absoolutely baffled me. Again still have the 4 working day dispatch window set and tracked 48 as my listed delivery method.
They've let buyers open INR cases before the date of the unrealistic arrival dates they dole out too. I tried to discuss these issues and was absoltely stonewalled and told its my problem.
Ebay is also allowing buyers to open INR cases when the tracking shows item delivered with a photo of it being pushed through the letter box or literally handed to them. Of course when this happens Ive had money put on hold essentially meaning I did not receive any money for items later sold and have to pay out of my own pocket to give something away, just hoping i'll get it back. Had to wait over a week on average, sometimes longer to get it sorted and told I have to escalate the case to Ebay before the buyer does, having to sit up until midnight to do so otherwise it will automatically refund them and then ill have to appeal, but half the customer service agents deny appeal is even an option.
Whats the point in uploading tracking info that clearly shows item as delivered on the website, but then allows a INR case to be opened?
Its just stupidly stressful all round lately, but I dont know a selling alternative and like I said, really need this stuff sold and the money.
I dont see much hope in trying to discuss the latest problem of the false seller rating claims with Ebay.
Anyone have any advice to get ahead of this? Id be grateful as im at a loss, Done everything right but still in this situation.
I send everything tracked aswell.
Thanks
