Feedback extortion to get refunds without return

[dianesdogden]

WHY are ebay not looking at buyer accounts that just leave neg feedback when dealing with removal requests? Just had one from an account with 5 feedbacks all but one negative or with negative comments, one even mentions money! on mine messages stating that they have sent photos direct to ebay who agree with them i should refund them. Obvious liar and scam account and yet, ebay unmoved. These scammers doing this have multiple accounts and are making a packet on this caper. Ebay, just letting them.

[plpmr]

you need to be extremely careful if you contact eBay to complain about another members account because,

The false positive you left a buyer is serious feedback abuse that can damage your account and further serious damage could happen if your private seller registration is questioned.

[dianesdogden]

I have contacted ebay 3 times already on this issue and I have no confidence they are going to do anything although they agreed it was a scam account. Its a shame we are left to try and warn others by a breach of the rules ourselves , my point exactly ebay not helping, disappointing.

[*help_no_brakes*]

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@dianesdogden wrote:

 , my point exactly ebay not helping, disappointing.

Perhaps eBay are only helping correctly registered sellers... idk

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[dianesdogden]

No I should not think so, but since they have just messaged offering, without prompting to remove the feedback if I send them additional items, ebay might take another look, and in terms of these smart comments about registration, I was hoping to open a shop once I got selling built up a bit, but the lack of support puts me off.

[*help_no_brakes*]

You don't need "open a shop" to be correctly registered.

[dianesdogden]

Sorry but I dont understand what you are getting at? Or what that means for my current problem about ebay acting swiftly against feedback extortion, but thanks anyway

[four_mid_able]

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

https://community.ebay.co.uk/t5/Seller-Central/Are-your-taxes-in-order-eBay-now-sending-sales-data-t...

[superchallenge]

What they're getting at is that your eBay account is registered as a "private seller" when you're clearly a business seller. Whether you have an eBay shop or not doesn't really come into it.