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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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HMRC VAT - Second Hand Margin Scheme

Hi, I believe I will be writing for many other sellers concerns here. I have recently become a business (hooray!) However, with that comes the responsibility of inevitably paying VAT once you approach £85,000 in sales. My question is, given HMRC's ru...

Collection Only Items - Ebay Says Despatch

Hi.I've recently sold several collection-only items (cash on collection). Two were collected yesterday so I marked them as paid then expected to go back in and mark as collected (which I'm pretty sure is how it worked last time I did collection-only)...

Not able to sell with click and collect

I have done all the steps for click and collect and my listings are fully eligible (above £5, small size, allowed category) and enrolled but it is not available under postage options when I lost or below in person collection. Does anyone know how to ...

Help!? Seller rights? issues

Hello. I cannot find this answer and eBay has not responded. I sold my iPhone, I used the service eBay suggested (from options) which was Evri and send the phone. I received payment, then the buyer said they didn't get the phone. I sent tracking info...

Resolved! Global Shipping Programme

Hi, I have an issue with an order to a international buyer in Canada I would like to resolve.I sold a Rare Lego Set to a buyer and when constructing the set it was found to have some of the pieces missing.I would like to send the missing pieces to hi...

broken cup in transit

My buyer purchased 6 cups and saucers from me, I wrapped very well however one cup appears to be broken from the delivery. I have offered a duplicate replacement as I had others for sale, leaves me with an odd saucer but hey. Now he is asking questio...

Resolved! Sent the wrong item!

Good afternoon and Happy New Year to you all.Before Christmas I had a customer (for ease we will call her Buyer 1) who bought three items. They were all parcelled up together and sent on 18th December. They are based in China and I use the Global Shi...

Additional fees due to metrics crippling me

HiI've started selling all my mountain bike gear about a year ago casually as a private seller and as it started selling so well I decided to do it full time and even gave up my day job at the end of the summer when Ebay insisted a become a business ...

Resolved! Withdraw item

With a Buy Now item that I now wish to withdraw, can I justgo ahead or must i wait until the Time Left date expires? JonM

User avatar by • Visitor
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Resolved! Non paying buyer - how does this work with 80% FVF promotion?

Hi all, I had something listed that sold but the buyer has not paid. It was listed on an 80% FVF promotion and I am unsure if the item being relisted will also qualify for this promotion? I'm guessing not but I could not find anything that answers th...

User avatar by • Conversationalist
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Do ebay still remove negative feedback if the buyer's complaint is stated in the description?

Long story short - sold a video game with a broken box. The broken box was clearly stated in the description. Received message from buyer complaining.....because the box is broken. I sent them a polite message back explaining that I had said this in ...

User avatar by • Contributor
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