Hi everybody,
I sold a food processor in early April. It was returned to me as the newsagents would not accept it as it was too big. I asked the buyer to split the cost of redelivery as it was not my fault,neither his fault. He refused,so I took the hit on the postage to redeliver.
He sent me a message ' received with thanks ' on 5th April.
Today I have received a return request, 17 days after he received it ! He has sent a couple of photo's with the damage. This has proved a very difficult sale and I am very suspicious,given that his complaint is 17 days after he received it ! Surely he opened the parcel ? Basically, I don't believe him. I think he has damaged it.
Do you think I have a reasonable case to decline the return or am I going to have to accept it ?
Many thanks in advance.