eBay click & collect store list out of date !

[jsaintlyallard]

Hi - I ordered some trainers and selected Click & Collect

The courier was Evri 

When Evri advised they had delivered to the shop I went to collect

The shop advised they don't deal with Evri anymore and there is no parcel

The photo 'proof' looks nothing like the store 

I've visited the 2 Evri parcel stores local to me and no parcel 

Advice appreciated!

[zoomingmouse]

Have you received the collection code from Ebay - via text or email?

https://www.ebay.co.uk/help/buying/postage-delivery/changing-delivery-address-method/click-collect?i... 

[jsaintlyallard]

No I've only had a tracking number

[zoomingmouse · Accepted solution]

I would contact the seller & ask them if they have added the ECP number to the parcel (an 8-digit unique identifier code found on the shipping label), as without this the retailer will probably reject the parcel.

You only have 7 days to collect the parcel once it arrives at the store.

[jsaintlyallard]

Thanks very much - I'm a newbie with eBay. Nothing about collection codes was etc was made clear

I've just requested a call back from customer service who promptly got in touch 

The guy was surprised about the shop no longer taking Evri parcels and is going to try request a refund. I will never buy from  a merchant who uses Evri as their courier again. I'd rather pay more from a regular shop