Cannot purchase mailing label for large item

[fluteduchess36]

I reported a problem yesterday that when trying to purchase the mailing label for 

Parcelforce Express 48 Oversized Parcel

Maximum weight 30kg, length 150cm and length + girth 300cm. To work out the girth, add the two shorter sides together and multiply the result by 2.

I get the following error message

It was not possible to generate the label. Package length is below the minimum value allowed.

Seems like a bug as there is no field to enter package length.

Is anyone else having this issue.

I have not had this problem before when choosing this mailing option but it has been persistent for the last 2 days.

[silvertitan2308]

I have the same problem today. 30th Jan 2024

I have just sold a large item and trusted the Ebay mailing option of Parcelforce 48 maximum length 150 cm.

I went to print off postage label selecting 'Oversized up to 150 cm'

My parcel is 135 cm length.

Conitinued but the Parcelforce option says maximum length is 109 cm !

What do I do now?  Sending this 'outside' the Ebay mailing option is going to cost twice as much - £40 instead of £20.