You can't ask a buyer for extra postage.
You do have to check that you are charging sufficient postage - there is no guarantee that the postage estimated/recommended by Ebay will be enough.
What has happened? Has the buyer asked you to cancel the sale and refund them?
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)