Seller claims I have lied about the description of my item and wants a refund

[asana23]

I have recently put up an iphone 11 for sale and it was purchased a day later. The buyer then claimed that i have lied about the description and I didnt say anything about there being damage to the screen when I clearly specified that there is a crack in the top right corner of the screen and also uploaded several pictures showcasing the crack itself. I have messaged the buyer about this and i cant even get consistent replies from them

[tressygirl]

To me because you are a new seller,  the buyer I think,  is playing you for a partial refund,  which you do not have to do.

However,  if they open a case for item not as described, you will have to accept the case and refund within 3 days.  You will want your item back first,  so the case will show you how to pay for that fully tracked return postage,  and you have 48 hours to refund once your item is back with you.

Do not refund until the item is back.

This way your seller fees are refunded,  and your seller performance not affected.

If you feel the buyer has abused eBay's 30 dayss MBG,  Money Back Guarantee policy you can appeal the decison for the refund here:

https://www.ebay.co.uk/help/selling/manging-returns-refunds/appeal-eBays-decision-return-missing-ite...

Always block troublesome buyers from returning to your sale here:

https://www.ebay.co.uk/bmgt/buyerrequirements

@asana23