I appreciate you are very busty and not keen on my long messages red_magpie but I need to get this off my chest. Hopefully someone will read it,even if its not you.
I just had heart failure an was discharged a cpuple of weeks ago after a month in hospital
All I want to do is spend time with my two daughters, rather than deal with scammers and questionable eBay policies.
I have been writing and responding to posts at 1am, 2am,3am, 4am, 5am .... I am not getting more than 2 hours sleep a night at the moment.
I am sure you can appreciate I would rather utilise my time better than arguing over a scammer and a £20 eBay sale for a tatty ten year old GPS watch that is splattered with superglue!!
My wife can see I am not in a good place and is urging me to delete my acount and never use the platform again.
Although I initially resisted, with every passing day her advice makes more sense to me.
Here some (perhaps final....) thoughts on your systems ....
POINT NUMBER 1 -
If I dare name a user in a post in this forum the mods are all over me like a rash. I am not so sure what the crime is but whatever, I accept the policy. In order for someone to spot my egregious error presumably the mod actually reads the message and is a human being but perhaps I am mistaken as AI is very smart these days. eBay can afford to employ people to police what appears to be an inconsequential policy, yet cannot afford to employ a few human beings who will actually read details of complaints and disputes and have the authority to act accordingly?
I would argue that a $10b company with eBay's resources should be doing better in this regard. I wouldargue that its just not very satisfactory for a company of this stature to present itself in such a soulless, rigid and autjoritrian manner . One of there problems is that there are no viable alternatives to eBay. Its quite weirdd that no competitors have evolved as Facebook Marketplace and Gumtree dont come close to eBays capabilities and its clearly a healthy business
I suspect the lack of competition has made the organisation somewhat arrogant and makes them beleive they can introduce any kind of wacky policy on a whim, safe in the knowlege we all have to comply as there is simply no competition to turn to.
eBay seems to consist of 99% computers and a bunch of policies. Lol, I would imagine the Christmas parties are quite dull. What do you? Wheel all the servers in to one massive room and put paper hats on them all?
When I go to book as doctors appointment the line is always busy and I am told that "I am caller number x in the queue" and that the "estimated wait time is y minutes". Would it be so crazy for eBay to employ a few more humans and introduce such a system? Even if people had to wait a long time for their complaint to be read, I am sure they would be patient if they knew it would eventualy get picked up by a human being who could make an informed decision and have authority to act accordingly on it. I know i would.
Give the job to Tressygirl!
POINT NUMBER 2 -
By definition eBays patrons are both buyers AND sellers. Its clear that the buyers are well protected through the MBG, but eBay appears to have little regard for looking out for sellers...... or protecting them against scammers.
THe ironic thing in all this is that eBay is alienating the exact kind of seller they should be encouraging and supporting.
Go look at the description I created for the Datejust if you care to do so. It is like War and Peace compared to what other sellers write. Who knows how many 1000s (or even millions) of eBay listings we have all viewed over the years, but you will find few sellers who provide as much detail in the item description as me (.... and I am specifically talking about bespoke details, created from scratch, combining very transparent, honest personal thoughts and experiences of the product with generic information. This sort of listing takes considerably longer to produce for me than it would take another seller to cut and paste information from a 3rd party source in order to create their descriptions)
I have recently sold several items on here for only a few quid, yet I always use the exact same energy and write as much as I can to inform and educate the potential buyer so they can make an informed decision and there is no buyers remorse. Yet those efforts can just be ignored by the scammer under the protection of the MBG as evidenced in this situation. I always respond to pre sales enquires quickly and always leave detailed positive feed back.None of this "Good buyer, prompt payment, valued customer, highly recommended" stuff for me.
In summary I belioeve I am the kind of seller I would would want if I was eBay as the lengths I go to to create very detailed listings can only enhance the credibility of the platform, albeit in a very small and insignifcant way in the grand scheme of things.
I went to the trouble of doing the exact same thing with the item this scammer is complaining about, yet the MBG protects him and he is allowed to ignore everything I have gone to the trouble of writing (as well as the condition of the item that is clearly evident in the photos...) and gleefully carry on with his attempts to scam me, and eBays got his back at all times?
That is simply not right as far as I am concerned.
POINT NUMBER 3 -
In the interests of some kind of balance, I must point out that Tressygirl is outstanding and I hope she is well compensated for her quite rare skillset. She is very technically proficient as one might expect, but is also able to deliver her messages in a way that is empathetic, considered and most importantly appreciative of the situation the person asking the question finds themselves in.
Despite their technical competancy very few of her collegues can do that it seems, and in fact I feel that I am being being spoken down to and almost ridiculed much of the time. Tressygirl seems to inherently understand that great customer service and a satisfying customer experience goes way beyond simply providing accurate answers to questions.
Sadly many of her collegues dont get that and seem more motivated in covertly making me know what a fool I have been or how ignorant I am in not knowing the inner workings of the platform. We only ever come on to these pages to seek help so by definition there is obviouly a lack of some kind of specialost knowlege or we would not be here in the first place. Being made to feel like a fool all the time is disingenuos, ,unnecesary and should not be quite so obvious and prevelant. I am sure these eminet authorities would feel just as *bleep* off anout this if liasing with a technical partment far removed from their eBay comfort zone.
Public naming and shaming would not be appropriate but I suspect anyone I am referring to who has previously responded to my enquires knows who they are.
vyolia was also very good to be fair and so have you been red_magpie
Sermon over. I know it may not even be read in its entirity but at least I have tried to provide some feedback and have got some stuff off my chest which is somewhat cathartic
