22-04-2024 5:47 AM
22-04-2024 5:57 AM
Have you opened a case for item not as described? If not do so now, and this gives the seller 3 days to send you a return tracked label.
If one is not sent just escalate the case on day 4 and eBay will force the refund without you needing to return the shoes.
22-04-2024 9:35 AM
Adding to the advice already given -
In the end you might have to contact eBay for further assistance as your seller is registered in China and the goods were located in Switzerland.
22-04-2024 10:52 AM
We had advice some while ago from eBay on potential returns to foreign parts.
Their advice is that the system is just the same as UK.
Open a "not as described case". Seller may claim unable to provide a label. That is his problem!
After 3 full business days simply escalate the case to eBay for a refund.
Anything further is between seller and eBay. @shaaz8