Hi,
I purchased a PlayStation 1 game which was shipped to me in a cardboard-backed A4 envelope. The envelope arrived without its contents, having ruptured and spilled its contents before reaching me. Royal Mail delivered the envelope in a sealed plastic bag (still sealed).
It appears the cardboard-backed envelope was a wholly unsuitable means to ship a chunky jewel-case game.
I've contacted the seller, but so far received no reply. How should I proceed to escalate this?
Cheers
Rob