I received negative feedback as i was in intensive care in hospital ( obviously unplanned)

[sbur7367]

Whilst in intensive care in hospital  ( obviously not planned ) I had a sale and was clearly not in a position to post the purchase. I got negative feedback " Avoid avoid avoid " I've always had 100 percent feedback . I've appealed to eBay but they've  declined to remove it  ! Contacted buyer who was very understanding, thought she might think it a likely story . She is prepared to remove the feedback but neither of us can work out how to do it. 

Buyer seems to think that I need to make a request for the removal to her but being a numpty am clueless. Suggestions please

[tressygirl]

You may need a PC / laptop and use Chrome or Firefox they work best with eBay.

Go to your Feedback page,  then the ' Send Feedback Revision'  is either to the right of the feedback received,  or scroll to the bottom of the page the link may be there.

Send the buyer a message that the revision is being sent could they kindly complete it on receipt.

[plum993]

If the feedback left is less than 30 days pold you can send the buyer a feedback revision request using this link for them to change it,Replying to Feedback you received for an item you sold | eBay

[plpmr]

unfortunately the neg is too old to revise, even though it breaks eBay rules.

[jckl1957]

You are too late to get the negative removed.

The buyer or you could add a comment to the effect that you were ill and unable to send the item.

[sbur7367]

Thank you. I was in hospital for 6 weeks with no wi fi so I've missed the 30 day deadline

Could I include in my description of newly listed items the reason for the negative feedback  ? Maybe the ebay police won't allow it.

Thanks again 

[plum993]

As the feedback will slowly go down to page out of site for the most part,not a good idea to add it to new listings as you would be advertising the Neg to new potential buyers 😉 so leave things as they are as it will go in 12 months time