Hi there, I've gld like ebay to help me with

First case my parcel was delivered to another address, second case my parcel returned to the seller 

 

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Hi there, I've gld like ebay to help me with

Check your addresses especially your delivery address is correctly registered on your eBay account.

 

Check here:

 

https://accountsettings.ebay.co.uk/uas/addresses

 

You can open a case for item not received for the wrongly delivered item, but,  if this is the address eBay provided for the seller to post to,  then you will not receive a refund here.

 

For the item returned to the seller,  they should refund you cancelling the order citing problem with buyer's address .

 

Do check your address registration,  as above.  

 

One more tip,  when at eBay checkout,  before paying ,  on the left hand side check your address there,  that is the one the seller will post to,  and it gives you the chance to correct it if necessary.

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