Charged twice for postage

[frogsmoustache]

Hi, 

I know this has been covered some while ago but it's happened to me now that eBay have done away with sellers fees for selling clothes. This will actually help as there can be no confusion in reckoning for fees.

I sold three items that came to a total of £22.98. I bought postage for each item using eBay's print-at-home option for Yodel. The postage was £2.88 per item (total £8.64) 

This £8.64 was deducted from my £22.98 leaving me with £14.34. I checked that this amount had been transferred to my bank account and a day later it had. 

However, I also noticed three separate charges of £2.88 had also been taken from my account balance. This depleted the amount I received for the three items by a further £8.64!

The automated customer service bot on eBay is virtually useless and I have yet to find an eBay customer service human who can understand the issue no matter how plainly I explain it. I've been told several times that I must have erroneously bought two lots of the same postage per item, but I have checked and checked again and this is NOT the case. 

So I'm £8.64 out of pocket and I'm at a loss as to how to proceed.

Any advice, help, etc would be appreciated

[papso22]

If you had the postage deducted twice you would have received £5.70 into your bank.

What you are looking at is eBay's confusing way of telling you how your sale broke down in terms of costs.  It's the payout that matters.

[frogsmoustache]

Maybe I have not explained it clearly

I sold for £22.98 and received into my account £14.34 - £8.64 postage has already been deducted.

A day later ANOTHER £8.64 was deducted from my account total (3 x £2.88 - each with an entirely seperate transaction ID) 

Thus I am £8.64 out of pocket having paid postage twice.