Hi
I purchased a CD recently from a retailer in Japan, but found it didn’t play on my standard CD player. I contacted the seller direct to try and resolve the issue but was simply told the CD wouldn’t play on a standard CD player as it is a SACD as opposed to a regular audio CD. They said there was a message in the description relating to this issue and so refused a refund.
There is reference to it buried in the description. However, I believe it’s not clear enough. It simply states the CD requires a SACD player. I argue it should more clearly state that the CD cannot be played on a standard CD player as I was not aware there were different types of CD and CD players in existence. I therefore argue I am legitimately due a refund and I have instigated the online refund process.
The issue I have is that to allow the refund process to begin, I need to return the item to Japan. This will cost upwards of £14. The seller has already made it clear they will not refund the payment of their own accord. However, I don’t want to pay out £14 just to send the item back, then have to start an appeal process, without any guarantee I will receive the refund.
Advice on this issue would be gratefully appreciated.
Many thanks
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