01-11-2023 1:21 PM
Hi
I purchased a CD recently from a retailer in Japan, but found it didn’t play on my standard CD player. I contacted the seller direct to try and resolve the issue but was simply told the CD wouldn’t play on a standard CD player as it is a SACD as opposed to a regular audio CD. They said there was a message in the description relating to this issue and so refused a refund.
There is reference to it buried in the description. However, I believe it’s not clear enough. It simply states the CD requires a SACD player. I argue it should more clearly state that the CD cannot be played on a standard CD player as I was not aware there were different types of CD and CD players in existence. I therefore argue I am legitimately due a refund and I have instigated the online refund process.
The issue I have is that to allow the refund process to begin, I need to return the item to Japan. This will cost upwards of £14. The seller has already made it clear they will not refund the payment of their own accord. However, I don’t want to pay out £14 just to send the item back, then have to start an appeal process, without any guarantee I will receive the refund.
Advice on this issue would be gratefully appreciated.
Many thanks
02-11-2023 9:47 AM
02-11-2023 10:04 AM
I think it's a bit harsh to expect the seller to pay the return postage & also lose the outward too.
You state that they have written that '' It simply states the CD requires a SACD player'', which I would take to understand that it won't play on anything else.
Another option would be to list it yourself to sell & recoup your money.
Moving forward, you do have to really read everything in a listing to avoid these problems & ask any questions if you feel something is not clear, before buying.