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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Why no web push notifications?

Why has ebay not implemented web push notifications for desktop users? Notifications can only be sent via the app or text on a phone you might not always have with you or via email that you might not see immediately, so desktop users have no way of s...

Who pays the refund?

Hello Everyone,I have recently received a refund for an item that was not as described (parts missing).I had expected to return it for the refund, but the refund was just issued and I was not given a return address.So, since the item seemed to be min...

MyEbay Page Layout - What the h*ll happened?

Yesterday I discover that the layout has totally changed on the MyEbay page, everything is now in a stupid place. Infuriating.Like for instance - you have to go right to the bottom of the page (past 'orders', 'watch list', 'offers' and ***king sponse...

Seller closed refund request - what can I do?

I bought a Kindle fire for my daughter at Christmas - it was listed as new, in sealed box etc. I didn't end up giving it to her and have saved it for her birthday. We gave it to her and the thing is registered to someone else! I've spoken to Amazon a...

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Resolved! Auction for used item had VAT added at the checkout?

This surprised me, after three years and a lot of purchases I don't think I've had VAT added at the checkout for a used item before. There was no mention of this in the listing. In shops it is normally made clear that the price includes or exludes VA...

Can anyone tell me how I prove a negative ?

Ebay say a seller has proof that I received an item. Sadly I didn't, and was at home on the day it was said to be delivered. Ebay won't help unless I prove I haven't received it. How the heck do I do that ? Some couriers are awful and just dump stuff...

Unauthorised direct debit ...

I have in the last couple of days found out that there is a direct debit of around £38 taken every six months from my bank account by Ebay. I don't recall ever agreeing to this? Does anyone know what the payments are for? I can't get through to speak...

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Returning a portion of a refund? Is it possible?

I bought something that turned out to be damaged, and I paid a fair amount of cash for it. I negotiated for what I thought was a fair refund to keep it, given what I paid. But I've now figured out that part of that price was VAT which, as part of the...

Resolved! TOO LAZY TO WRITE WORDS

SHORT HAND! WHY DO ALL YOU SELLERS ON HERE TYPE SENTENCES IN SHORTHAND? I CAN'T UNDERSTAND A WORD YOU SAY! AS SOME OF US ARE NOT WORD TECH SAVVY. AND WHEN YOU ALL ADD YOUR EXPERIENCES YOU ALL USE INITIALS, INSTEAD OF BOTHERING TO WRITE THE WHOLE WORD...

collection in person timeline

I've paid for an item for collection in person, but the seller hasn't answered my messages. How long does a seller have until telling me the exact address? I chose collection in this case expecting to get it quicker, not cheaper. The train fare costs...

Fake tag Heuer watches

How do we stop the copious amount of sellers selling fake tags for ridiculous money and the public are none the wiser and eBay do not care one bit, I have reported so many fakes but apparently they are not even though the sellers feedback says he's s...

Resolved! Item didn't arrive, got a refund, now two months later suddenly e-mail saying item posted again?

I checked over the forums but has this happened to anyone else? 24th November last year I bought a jumper off a warehouse seller and while it said dispatched, I had a problem with the tracking number not working and then it never turned up. So I mess...

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