Received an email from PayPal today stating not as described case will have to be opened within 30 days of delivery from 28th May 2024.
Other types of cases will still have 180 days.
I suppose 180 days for SNADs was rather generous.
Here's PayPal's wording.
Amendments to the PayPal Buyer Protection Program
Effective 28 May, 2024:
- In addition to meeting all other eligibility requirements for PayPal’s Buyer Protection Program, disputes asserting Significantly Not as Described claims must be opened by the buyer in the Resolution Centre within 30 days of the delivery or fulfilment of an order or within 180 days of the date a payment was sent by the buyer to the seller, whichever is sooner. The timeframes for opening other disputes asserting other claim types (including Item Not Received, Unauthorised Transactions, or other errors) are not changing at this time.
