eBay

I gave Hermes my parcel on time. They had a long delay and stopped updating the tracking history after 14 days. The buyer mesaged me saying he thinks it's lost and wants a refund. I respond the next day telling him I will contact hermes asap. I send ...

I am unable to appeal as seller. I tried following the guidelines on this page:https://www.ebay.co.uk/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701 In the resolution page there is no option for me to appeal:https://res.ebay.co.uk/ws/e...