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@leadhills_scot wrote:

https://community.ebay.co.uk/t5/Technical-Issues/Ebay-Sys-Broken-Offer-Auto-Pay-quot-Shipping-Select...

 

order numbers

 

18-13680-34801

19-13678-68073

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Hi @leadhills_scot ,

Thank you for these. 

I will report it to the tech team and I'll post on that thread to keep you updated.

Thank you,

Kat

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@ravengirl12345 wrote:

It was collected last friday, they bought the label which they placed on the parcel and then scanned it, I heard the beep.  Royal mail are saying that the postie might have pushed the wrong button and said didn't collect rather than did.  I have full cctv showing this. they say they can't update the tracking as they need to scan the parcel to do this which they can't do as they have lost it. The tracking number is YA197591178GB

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Thanks for confirming, ravengirl12345.

If that's the case, I don't think there is anything we could do then. However, I'd still need you to confirm the item number please.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@davrman wrote:

I reported the same issue some time ago in a Weekly Chat...

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Hi @davrman ,

If you have any recent order examples where it occurred on can you provide these and I'll include them for the report with tech.

Thank you,

Kat

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@drgwalker wrote:

I have an order going to Canada. Alas, there is currently no courier or postal service due to Canada Post being on strike. How do I avoid a late dispatch strike? The buyer is happy to wait until everything is resolved but that doesn't help my dispatch metric.

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Hi @drgwalker 

If the order has a delivery date between 11 September and 10 October 2025 you will be protected for any late delivery defect etc the full details of protections can be found here.

If its outside of the timeframe for the protection the buyer could request you cancel the order and you can relist it for them at a later date. 

Thanks,

Dave

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@custom-giftsuk wrote:

Can I ask, that as a seller, if I can put on my listings offering buyers the chance to pay outwith eBay, on bank transfer?

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Hi @custom-giftsuk 

Cheques, money orders, and bank wire transfers aren't allowed for most eBay purchases. However, you can use these payment methods to buy vehicles, capital and business equipment, real estate, and items you pick up in person. See our Payment methods policy for more details.

Thanks,

Dave

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@randalbond wrote:

Hi, my order GPC on Royal Mail site shows as delivered to the wrong address, neighbouring block of flats. I went there, and nobody admitted receiving it. Where do I stand if tracking says "delivered"? What to do if seller refuses refund? They haven't replied to my message. I know that ebay INR cases are decided automatically,  so not sure what to do.

 

Thank you.

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Hi @randalbond ,

If the proof of delivery is showing an incorrect address(  not the address on your order) provide this detail in the INR case. If the case gets auto closed with the proof of tracking then appeal the case by contacting customer support.

Thank you,

Kat

Thank you,

Kat

Hi ducatimondo, thanks for your post.

As mentioned above here to someone else, and a couple of threads in the boards. This is an issue that is currently being worked on, while this is fixed, we are encouraging members to check tracking from the carrier's website directly (that is why you are seeing that banner in the tracking window), so you can stay on top of your tracking updates.

Regarding estimated delivery dates, I understand where you are coming from. However, you are only taking a couple of factors in only, when they actually take multiple factors in to calculate the date in question. I understand you're not happy with the way they work, and we've reviewed this for you before and so far, we haven't found any faults, but if you want, you can give one item number and we will check that for you again to make sure it is all working ok.

Thanks,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@custom-giftsuk wrote:

Thank you Dave@ebay

 

So what you are saying is that for normal eBay sales, bank transfers are not allowed. 

Could you comment on why reporting such a listing asking for bank transfer instead of paying through eBay, which you have so kindly said isnt allowed, the eBay "AI" will refuse to take action saying no breach of eBay rules have occured?

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Hi @custom-giftsuk 

As you know, when you reply with these scenarios, we cannot see what happened with the report so I cannot comment on why it was or wasn't actioned. 

Thanks,

Dave

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@paulblueandwhite wrote:

Thanks for your reply, but don't see the option : customs postage on my listings.  Only simple delivery.

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Hi @paulblueandwhite 

It should be available to you to in eligible categories. If reached out to the Simple Delivery team to confirm. 

Leave this with me for a bit and I'll come back to you with clarification on it. 

Thanks,

Dave

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@vvsl10 wrote:

I recently had to cancel six of my presale orders this month and it appears that these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent named Fabian on 10/10/2025 via eBay chat regarding these presale orders, as I was unable to generate postage labels once 30 days had passed. The agent confirmed that the Presale Policy has not yet been integrated into the Simple Delivery program, which allows for shipping within 40 business days.

 

Based on their advice, I cancelled the orders, relisted the items, and notified the buyers accordingly. All buyers were given the opportunity to repurchase their items at a discounted price. However, it now seems that these cancellations are being flagged as seller faults.

 

I have tried requesting that the 'defects' be removed, but each request has been swiftly rejected. This is very frustrating, as my Seller Performance is now going to be significantly affected because of this situation. I thought I have done everything right by following the eBay customer agent's advice but apparently I've done something wrong. Do I have any recourse for this? 

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Hi @vvsl10 ,

We are unable to take action or remove defects on accounts here on the community.  It will have to be followed up with customer support to check the detail of the conversation on the 10th of October to advise of the reason chosen for the cancellations.

There is currently a contact with customer support following up your appeal from today so they will need some time to go through the details and then will contact you with the outcome.

Thank you,

Kat