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@ravengirl12345 wrote:

It was collected last friday, they bought the label which they placed on the parcel and then scanned it, I heard the beep.  Royal mail are saying that the postie might have pushed the wrong button and said didn't collect rather than did.  I have full cctv showing this. they say they can't update the tracking as they need to scan the parcel to do this which they can't do as they have lost it. The tracking number is YA197591178GB

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Thanks for confirming, ravengirl12345.

If that's the case, I don't think there is anything we could do then. However, I'd still need you to confirm the item number please.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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