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@vvsl10 wrote:

I recently had to cancel six of my presale orders this month and it appears that these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent named Fabian on 10/10/2025 via eBay chat regarding these presale orders, as I was unable to generate postage labels once 30 days had passed. The agent confirmed that the Presale Policy has not yet been integrated into the Simple Delivery program, which allows for shipping within 40 business days.

 

Based on their advice, I cancelled the orders, relisted the items, and notified the buyers accordingly. All buyers were given the opportunity to repurchase their items at a discounted price. However, it now seems that these cancellations are being flagged as seller faults.

 

I have tried requesting that the 'defects' be removed, but each request has been swiftly rejected. This is very frustrating, as my Seller Performance is now going to be significantly affected because of this situation. I thought I have done everything right by following the eBay customer agent's advice but apparently I've done something wrong. Do I have any recourse for this? 

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Hi @vvsl10 ,

We are unable to take action or remove defects on accounts here on the community.  It will have to be followed up with customer support to check the detail of the conversation on the 10th of October to advise of the reason chosen for the cancellations.

There is currently a contact with customer support following up your appeal from today so they will need some time to go through the details and then will contact you with the outcome.

Thank you,

Kat