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@randalbond wrote:

Hi, my order GPC on Royal Mail site shows as delivered to the wrong address, neighbouring block of flats. I went there, and nobody admitted receiving it. Where do I stand if tracking says "delivered"? What to do if seller refuses refund? They haven't replied to my message. I know that ebay INR cases are decided automatically,  so not sure what to do.

 

Thank you.

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Hi @randalbond ,

If the proof of delivery is showing an incorrect address(  not the address on your order) provide this detail in the INR case. If the case gets auto closed with the proof of tracking then appeal the case by contacting customer support.

Thank you,

Kat

Thank you,

Kat