Good afternoon team,

A few things in one post, as they are all related anyway.

The Royal Mail integration for showing when items are delivered or not does not work.

See image below:

Is it a Royal Mail issue or an eBay issue?
This does not help when trying hard to maintain good relationships with buyers and also does not help when trying to solve and close cases.

Second issue on same order, item ordered on evening of Wednesday 8th Oct, so can't post till Thursday 9th; which we did.
eBay shows tracking number provided by us at 3.38am. It was not, this is the timing issue with shipping that we have asked eBay for help before, but they refused to acknowledge there is an issue.
According to our Royal Mail account, the label was created at 10.32am, then a little time for the Royal Mail to update with eBay and that will say there is a 7 hour time difference between what is happening and what eBay shows as happening. That is because there is a clock in California affecting the delivery estimated, same as I have said for more than 2 years. There, right exactly there is the evidence that IS what is happening

This leads to the "estimated delivery" time being shortened by eBay, as according to the eBay IT, it was posted more than 5 hours before we even open.
But it will also affect the same day posting cut off times too.
So there is definitely 100% an issue that needs solving, even though you will say it is working as expected!!

That item was listed as being sent with Royal Mail 48m which is 2nd class post with a VAT element to the postage price. That is a 2-5 working day service according to what Royal Mail tell me, with a delivery aim of 2-3 days.

When you look, it says post by 9th, which we did and it shows an estimated delivery time of Friday 10th - Saturday 11th
That is 1-2 days and Royal Mail don't delivery most Royal Mail 48 items on Saturday's either.

So again, it clear to anyone with a brain in their head that it is NOT working properly.

Then we have a case opened saying it not delivered. We checked the tracking and it is now delivered, but we can't get the case to recognise that is the integration is not working!!

And now the finale, Royal Mail were fined £21 million by Ofcom again today for continually failing to meet their delivery targets for 1st class, 2nd class, RM24 and RM48 items

https://www.ofcom.org.uk/post/royal-mail/ofcom-fines-royal-mail-21m-for-missing-its-202425-delivery-... 

Yet eBay still promise buyers that 2nd class items will arrive in 1-2 days and make it the seller's fault when they don't.

Please tell us when eBay are actually going to listen to sellers and let us all be fair to buyers with realistic expectations, eBay included!!

Thank you

Russ