Listings hidden and unable to be bought from the mobile app

[lushep_21]

For some reason since the beginning of yesterday, four of my most popular listings have been hidden from my profile on the mobile app and every time a repeat buyer tries to buy it again from the mobile app it displays a message saying “this item cannot be bought from the app, add it to the watchlist”, considering all my listings have sold well over 200 and some even over 1000, in the last 2 days this has cost me a minimum of £200-300 just by going off my average sales, support does not seem to be helping at all with no fix to my problem, no changes to my account settings have been made that blocks buyers and it’s not just one buyer having the issue it’s all of the mobile users and this isn’t even taking into account all the new sellers that can’t even see my listings which are usually the top listings displayed by searches.

[marco@ebay]

Hi lushep_21, thanks for your post.

Could you please confirm the item number for the 4 items in question, so we can take a look for you?

Thank you,

Marco

[lushep_21]

335980536013

[marco@ebay]

Thanks for your reply, lushep_21.

You don't have any active listings at the moment, so that's why you wouldn't see anything right now. If you list your items, and after 48 hours of listing the items they are still not visible, please let me know and I will take a look for you no problem.

Thank you,

Marco

[lushep_21]

It’s not the listings for this account it’s for the account called chaos_shops I have 6 active listings that we’re working for over a month until last Sunday and are now not visible and unable to be purchased the item number for 1 of them is 335980536013

[marco@ebay]

Hi lushep_21, thanks for your reply.

Please note that for privacy and security reasons we are unable to check other items accounts. If you want, you can post from the account in question or contact customer services from that account.

Thank you,

Marco