seller protection

[berry_richa]

In March I sold an item to an overseas commercial buyer, but it was delayed in transit due to the pandemic. The buyer opened a case with ebay and I refunded his payment. Shortly afterwards, the item did arrive and was signed for (it was tracked). I messaged the buyer who promised to look into it but never came back to me. When I tried to raise the matter with ebay I was unable to do so as the matter was considered closed, presumably as I was out of time.

Recently, I again sold an item to the same buyer, but that has been delayed (tracking shows that it is stuck in an airport). He has opened a case with ebay. My fear is that if I refund his payment and the item is ultimately delivered (i.e. as before) I will again lose out::- obviously I would not be able to make an insurance claim via the Royal Mail on account of the item having arrived with the buyer.

Is there any way that I can protect myself?

Hugh 

[john1297576]

Nothing you can do to force a buyer to pay after being refunded. There is no case to open and Ebay would not be interested.

Letting it happen twice is rather foolish. Any problem with a buyer and they should go on your Blocked Bidders List. 

I bet the buyer could not believe it when he was given the opportunity for a second Freebie.

The only way to protect yourself is to use your BBL, before he tries it again.