11-05-2020 12:10 PM
my grandson bought a phone from you (not cheap) it was delivered last Thursday and signed by an Amy, Max doesn't look like an Amy. He went to the Post office Sat. morning and they told him it had been delivered to Amy.
The Post Office doesn't deliver anything, so I'm not sure why your grandson went there. All he had to do was check the tracking number on Royal Mail's website. If tracking says 'delivered', he needs to take this up with Royal Mail. Tell him to phone his local Royal Mail delivery office so that they can investigate.
Parcels cannot be signed for by the recipients at present, due to the pandemic. Posties should be signing as delivered, and with 'Covid'. Are you sure tracking definitely says 'Amy' and not 'Covid'...? If so, I'm guessing that's the postie's name.