Why do ebay only offer a partial refund when they are unable to fulfil an order

[john1297576]

Ebay NEVER offers partial refunds, for the very good reason they sell NOTHING. They also do not allow cases for anything but a FULL refund. Partial is between buyer and seller.

You buy from a seller on Ebay who may offer a partial refund, BUT if you read the Ebay money back Guarantee, you do not have to accept any offer, you can get a FULL refund and the seller has to pay the cost of returning defective goods.

[clute21]

Far too little information.

Ebay do not sell anything people or businesses sell things through ebay.

If you are offered a partial refund you do not have to accept it.

When the seller does not offer satisfactory resolution
you open a not received case through the Money Back Guarantee (its on every page) also Help&Contact (Top or Bottom of page) Resolution Centre (Bottom of Page) 1 day after the estimated arrival date of the item, if it is not sorted out in 3 days then on day 4 you look for the option to ask ebay to step in.

[legalmedical7]

Exposure Of EBay Contd.Part Two. 27.11.20.
Today we spent another hour talking to the 'Customer Services'. They used the usual waffle. They made unrealistic suggestions all based on us aggreived buyer having to solve the issue of their seller sending wrong items here then refusing to communicate. All the communications we attempted are met with robot like responses by staff that are incapable of logical reason. The calls we made have cost that firm more money than if they had just refunded the £18.00. But theres worse to come. Since the end of 2019 EBay have changed their policy. Prior to that date they were buyer biased and any bad selling resulted in refunds. They have now become seller orientated. In order to enforce the new policy they shifted their cust services to N Ireland from Asia. Theres reasons for that and one of those is, the Asian people are more reasonable and generous on average, and could not be easily persuaded to hoodwink the public. The people in N Ireland cant be trusted and we know that because we are experienced in Irish Affairs.The EBay staff just keep repeating what they have been instructed to do. This is a mirror image of what we have experienced in Govt Depts in the UK.. The woman we spoke to refused to give any of the following details- Surname. Address. Post Code. EMail. Owners EMail and Name. She insisted that the victim buyer has to do all the remedial work in getting a refund, not the irresponsible seller.She said that under the circumstances we had to return the faulty item by paying a Courier to deliver it to the evasive seller. She stated that we ourselves had to bear the cost of that. We asked her to ask the seller to co operate but instead of spending a few minutes doing that she went on arguing in a machine like way. We could not return the wrong item under EBay conditions cos we have three redundant printers and the people we know dont have printers either. Also the Post Office is about two hour round trip on foot as our vehicle is disabled too. We have had virus which stated in Nov 2019 yet Ebay still insist we walk to that Post Office thro built up area. Wealso have hole in side of house left by drunk builder and we are trying to cope with a hoat of problems caused by two teachers who did cover ups prior to selling this place.We can get no response from any health org inUK or any HM MP or anyone else incl media. The UK is out of control. EBay are promoting Charities and that system we looked into and found crrptn everywhere which aligns with Govt squandering of billions.. The Govt are behind that system because it prevents any criticism of the Govt. The same reasoning applies to Religion and of course Art. Sport.. Drama. Education.Its about being re elected by a clueless uncaring public. The issue is a mirror image of Germany 1933 re Students. Universities.Greed. Obeying Authority.Corrupt Press. 2.5 Million people are reporting as having watched just one out of 100s violent films on the internet yet 1000 our mails ignored or destroyed. every Political Org we investigated is corrupt. This is a sick Europe which of course existed before any virus. That virus is the destiny not a disaster. Evidence of that is contained within the statement made by EEC- 'Nothing Can Be Done About Corruption or The Death Threats Made To You By The HM Courts or The Police Violence or the 30.000 Avoid Deaths Caused By The Mental Health Scam' This statement was uttered three times and the last time the spokes person was the Ombudswoman O Reliiy who of course is from Cent Ireland. She is reported as turning up at meetings in 'High Heels and Backless Frock'.She is of course the product of University Corruption and pretends to be a 'Lawyer'. Our 1000 pp evidence was shown to BBC. They said- 'Hide The Evidence Abroad'. The antics we observe are of course Mental Health smptoms but dont try to convince the WHO will you. Like the Police told us- 'Do You Wanna Visit' ? EBay say they deeply care about Virus issues. Its a pack of lies.Most of this text relates to pre virus dates but theres updates too.

[rusticrye]

I don't know where you got your information from, but it couldn't be more wrong. Ebay only deals in full refunds. Partial refunds are betwen you and the seller (Ebay is not the seller) to agree on, or not. Read the Money Back Guarantee so you understand how it works and what to do. It's on every listing, in various other places across the site, and on your order confirmation.

And once you've opened a case or return request, make sure you read the clear instructions and follow them to the letter.  Do not close the case or return request on a promise, as you cannot reopen it or open another.

@amberbrightcreations