Warning About Warantees

[scotavia]

Bought a pc from a Seller on here in February 2020.  Seller had great feedback and adversitised that he sells his "bullet-proof" computers with a years waranty, so it seemed very safe to buy from him.

I had doubts when he asked me to lie about the date received so his feedback was not affected by something he saw as outwith is control

When I measured the perfomance of the pc, it was far from the superior gaming machine advertised, scoring only 14%.

However as I used it mainly for other things, and planned to upgrade the graphics card int eh future, I did not complain about this.

However a few months later in June, the SSD drive on the computer failed.  

I contacted the seller - and to cut a 6 week long story short - he "Played me" by ignoring my emails, taking ages to get back to me, suggesting unreasonable checks or options that were no use etc- and he managed to get me over the ebay and paypal time limit at the end of July 2020 when he no longer had to repair.refund. have ebay or paypal intervene.

When I then removed the drive myself and had it checked it was "dead" and had been "mounted" inside the computer with hot glue (a chepa and nasty method with is not reccommended) which possibly went onto the connections or got inside and may have caused the drive to fail.

He refused to refund, or replace and obviously his word and his one year warranty are worthless.

He seems to think he is very "intelli" gent and he was crafty and clever enough to get me beyond the "scope" of the time I could enforce liability to replair or replace the failed drive.he was liaable. So Mr "intelliscope" ain't no gent and his computers are not that great.

ADDED DECEMBER 2020

The Seller refused to honour the warantee and implied I was lying to him.

I got no help from him or refund or repair or replacement of the faulty part under the warantee he sold it under.

He is still selling computers and using his "warantee" to give potential customers a false sense of security ...

The refurbished equipment that we sell is covered by our 1 year warranty.

"The warranty covers the hardware of the unit and does not include software or consumables such as ink or batteries. The warranty does not cover any problems which arise through misuse or accidental damage.

If you have a problem please contact us as soon as possible with your order number (or the email address you used to order if you can’t find it.)"

I will know in future to ignore ebay seller warantees - it seems from the replies below that such waranttes are meaningless.

[*guinevere*]

Sorry but neither ebay nor Paypal deal with  warranties, and to be honest you would struggle with a Paypal case after a few months. 

If your seller is a UK business you can take advice from the Citizens Advice Bureau about taking legal actionbut if they are overseas or a private seller there's nothing you can do.